Quadir Hood
Irvington,NJ
Summary
Dynamic leader with 9+ years of experience of food service & hospitality. Strong understanding of business management, financial and leadership principles.
Overview
9
9
years of professional experience
Work History
Server/Shift Leader
The Cheesecake Factory
Short Hills, NJ
06.2022 - 11.2024
- Completed resturant opening and closing procedures.
- Was in charge of making sure all servers did running/closing side work.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Effectively managed multiple tables during peak hours while delivering exceptional service.
- Greeted guests warmly , accurately took orders and provided personalized recommendations based on their preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Network Marketer
IM Academy
07.2020 - 11.2021
- Empowered team members to achieve their goals by offering mentorship, guidance, and support throughout their network marketing journey.
- Enhanced team performance by conducting regular training sessions on sales techniques, product knowledge, and networking strategies.
- Refined sales pitch delivery by seeking feedback from prospects and peers, aiming to continuously improve persuasive abilities in diverse situations.
Kitchen Shift Supervisor
OTG
Newark, NJ
10.2019 - 03.2020
- Expediter, made sure all dishes was presented correctly & came out in a timely manner.
- Jumped behind the line and became a cook when busy.
- In charge of all meal/staff breaks.
- Scheduling.
- Made sure the kitchen/line was ran smoothly on my shift.
- Food reviews to make sure all chefs food looked, tasted, and was present as pictured or described.
Server
OTG
Newark, NJ
05.2019 - 10.2019
- Worked at a steakhouse called (Vesper Tavern) and a seafood bar called (Surf).
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
District Trainer/Shift Leader
Chopt
Florham Park, NJ
09.2017 - 04.2019
- Provided coaching and mentorship across the NJ district.
- Trained all new staff & struggling employees have to properly work the position they was hired upon.
- Assessed team performance to encourage productivity.
- Provided direct supervision and ensuring everything runs smoothly during my shift.
Shift Supervisor
Juice Press
Summit, NJ
09.2015 - 12.2016
- Assisted with the scheduling of staff.
- In charge of night time/closing shifts.
- Inventory.
- Managed cash handling procedures, maintaining accuracy in financial transactions.
- Responded to and resolved customer questions and concerns.
Education
Irvington High School
Irvington, NJ06.2016
Skills
- Team Leadership
- Communication
- Problem-solving
- Staff training
- Time management
Timeline
Server/Shift Leader
The Cheesecake Factory
06.2022 - 11.2024
Network Marketer
IM Academy
07.2020 - 11.2021
Kitchen Shift Supervisor
OTG
10.2019 - 03.2020
Server
OTG
05.2019 - 10.2019
District Trainer/Shift Leader
Chopt
09.2017 - 04.2019
Shift Supervisor
Juice Press
09.2015 - 12.2016
Irvington High School
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