Qua Johnson
Auburn,AL
Summary
Dedicated customer service professional with 4+years of experience in customer service, phlebotomy and triage for major companies in professional clinical and call center settings seeking a position in the medical field. Respected team player of customer-focused teams; is committed to great customer service to assure that quality is above and beyond the expected and required levels.
Overview
4
4
years of professional experience
Work History
Customer Service/Phlebotomist
Grifols
Opelika, Alabama
02.2022 - Current
- Collected blood samples from donors following safety protocols and procedures.
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Prepared samples for laboratory analysis and ensured proper labeling.
- Assisted with donor screening and provided information on donation processes.
• Answered phone calls
• Maintained accurate documentation while ensuring HIPPA compliance
Education
Auburn High School
Auburn , ALSkills
- Blood collection
- HIPAA compliance
- Laboratory sample preparation
- Patient screening
- Safety protocols
- Effective communication
- Sample and specimen collection
- Recording data
- Patient care
- Time management
Timeline
Customer Service/Phlebotomist
Grifols
02.2022 - Current
Auburn High School