Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Work Availability
Work Preference
Timeline

Quadaishia Lott

Macon,GA

Summary

Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Adept at active listening and skilled in problem analysis and resolution. Committed to improving customer experiences through service-oriented behaviors, deep understanding of customer desires, and providing tailored solutions to foster loyalty.

Overview

9
9
years of professional experience

Work History

Independent Courier

DoorDash
01.2023 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Utilized GPS navigation systems to navigate faster routes.

Shift Leader

Krystal's
09.2021 - 05.2023
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise
  • Responded to customer calls and emails to answer questions about products and services
  • Engaged clients in person and over phone to answer questions and address complaints
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member

Team Member

Arby's
02.2016 - 09.2021
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
  • Resolves customer issues and answers questions
  • Bags purchases if needed
  • Processes return transactions
  • Back line prep

Education

High School Diploma -

Southwest High School, Macon, GA

Skills

  • GPS and route planning
  • Relationship building
  • Tech Savvy
  • Strong Communication skills
  • Complaint resolution
  • Attention to detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6staff members.
  • Resolved product issue through consumer testing.

Personal Information

  • Willing To Relocate
  • Authorized To Work: US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeInternshipGig WorkContract WorkFull Time

Work Location

Remote

Important To Me

4-day work weekTeam Building / Company RetreatsPersonal development programsFlexible work hoursCareer advancementWork from home option

Timeline

Independent Courier - DoorDash
01.2023 - Current
Shift Leader - Krystal's
09.2021 - 05.2023
Team Member - Arby's
02.2016 - 09.2021
Southwest High School - High School Diploma,

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Quadaishia Lott