QUADIANA MITCHELL

• Provide bilingual member service and comprehensive teller support, assisting members with daily banking needs, account questions, and available financial services

• Manage member accounts and process daily cash transactions with accuracy, attention to detail, and strong internal controls

• Educate members on account features, products, services, and digital banking tools based on their individual needs

• Build strong member relationships through clear communication, personalized service, and a welcoming, community focused approach

• Collaborate with team members to resolve member concerns, streamline daily processes, and keep branch operations running smoothly

• Take ownership of assigned tasks and projects, consistently completing work accurately and within established deadlines

• Prepare and complete end of month reports while maintaining accurate records and supporting branch operations

• Supervised and supported youth in residential treatment, ensuring safety while providing emotional and behavioral guidance to foster positive outcomes.
• Implemented structured daily routines, modeled positive behavior, and meticulously documented incidents and progress for continuity of care.
• Collaborated with clinicians and staff to implement trauma-informed care and facilitate activities that promoted personal growth and development among residents.

• Executed initial setup of weekly payroll, ensuring accuracy and timely preparation for final processing.
• Coordinated distribution of communications and documentation within payroll department to streamline processes.
• Processed all employee requests for Verification of Employment (VOE) to support their needs.