Quadiza Trower
Corona
Summary
Management candidate with experience in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Management Candidate
GLOBAL CONTACT SOLUTIONS
Long Island City
09.2025 - Current
- Assisted in training new team members on operational procedures.
- Participated in team meetings to discuss process improvements and solutions.
- Managed administrative tasks, including data entry and document organization.
Customer Care Associate
GLOBAL CONTACT SOLUTIONS
Long Island City
07.2023 - 09.2025
- Assisted clients in booking travel arrangements and accommodations.
- Managed reservation systems to ensure accurate and timely bookings.
- Handled changes and cancellations efficiently to minimize disruptions.
Guest Service Representative
AEG Brooklyn
BROOKLYN
09.2017 - 08.2023
- Coordinated with team members to ensure smooth event operations and guest satisfaction.
- Resolved guest complaints promptly to enhance overall customer experience.
- Trained new staff on customer service best practices and operational procedures.
Home Health Aide
Elara Caring
Brooklyn
07.2017 - 06.2020
- Coordinate all communications between patients and doctor offices
- Document patient behaviors and report abnormalities to supervisor
- Assist with personal hygiene maintenance, including bathing and showering
Education
High School Diploma - Information Technology
Paul Probeson High School
Brooklyn, NY 09.2007 - 06/2011
Skills
- Effective communication
- Problem solving
- Customer service excellence
- High-volume operations
- Reservation management
- Data accuracy
- Attention to detail
- Adaptability to change
Affiliations
Captain of a darts team: Uncle Barrys Darts Squad. PSDL
Timeline
Management Candidate
GLOBAL CONTACT SOLUTIONS
09.2025 - Current
Customer Care Associate
GLOBAL CONTACT SOLUTIONS
07.2023 - 09.2025
Guest Service Representative
AEG Brooklyn
09.2017 - 08.2023
Home Health Aide
Elara Caring
07.2017 - 06.2020
High School Diploma - Information Technology
Paul Probeson High School
09.2007 - 06/2011