Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Quadrick Harris Jr.

Summary

Dynamic Assistant Manager with a proven track record at Zaxby's, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem resolution and developed strong employee relationships, fostering a positive work environment. Skilled in money management, successfully controlled costs while maximizing performance and driving repeat business. Professional with strong background in leadership and team management, driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Taco Bell
10.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Assistant Manager

Zaxby's Chicken Fingers & Buffalo Wings
01.2020 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

High School Diploma -

Amos P. Godby High School
1717 W Tharpe Street, Tallahassee, FL 32303
05-2023

Skills

  • Customer service

  • Money Management

  • Team Leadership

  • Effective Decision Making

  • Time Management

  • Team Development

  • Problem Resolution

  • Training and Coaching

  • Fluent Verbal and Written Communication

  • Task Delegation

  • Policy Implementation

  • Building Customer Relationships

Certification

  • Food Safety Manager/ServSafe Certified

Timeline

Manager

Taco Bell
10.2024 - Current

Assistant Manager

Zaxby's Chicken Fingers & Buffalo Wings
01.2020 - 06.2024

High School Diploma -

Amos P. Godby High School

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Quadrick Harris Jr.