Quai Pearson
Lexington,KY
Summary
Detail-oriented HR professional with expertise in HR operations, employee relations, and HRIS systems. Demonstrated success in managing employee data, resolving inquiries, and enhancing process efficiency and accuracy. Effective communicator skilled in fostering positive relationships with employees and stakeholders while ensuring confidentiality and compliance. Committed to advancing people-focused initiatives and strengthening organizational culture.
Overview
10
10
years of professional experience
Work History
HRIS Analyst
Toyota Tsusho
05.2025 - Current
- Configures and maintains Workday HRIS system, optimizing supervisory organizations, business processes, integrations, and reports.
- Prepare and execute cross-application test scenarios with HR team, ensuring comprehensive testing of changes and enhancements.
- Manage Workday Help queue for security, recruiting, compensation, and general HR cases, enhancing response efficiency.
Senior Implementation Consultant
ADP
04.2022 - 11.2024
- Spearheaded implementation, customization, and optimization of ADP Workforce Manager (UKG Workforce Management Pro) to meet diverse client needs.
- Managed multiple implementations consistently delivering results ahead of deadlines while ensuring client satisfaction.
- Executed employee data migrations and time & attendance programming for ADP Time Kiosk, ensuring seamless transition and integration.
- Analyzed client timekeeping policies and configured system rules to resolve complex pay exceptions, significantly reducing payroll discrepancies.
- Collaborated with sales and customer success teams to identify challenges and enhance client experience, streamlining onboarding process.
Contract Employee Care Specialist
Spectraforce Technologies
06.2021 - 02.2022
- Took ownership of employee needs and issues, ensuring prompt and satisfactory resolutions.
- Collaborated with stakeholders to resolve inquiries related to pay, timesheets, Paid Sick Time laws, benefits, tax documents, and direct deposit information.
- Built strong relationships with employees to enhance communication and support within the organization.
Customer Care Specialist I
Valvoline
12.2019 - 08.2020
- Established and maintained strong client relationships, leading to increased customer loyalty and repeat business.
- Coordinated between service teams and clients to ensure seamless operations and timely service delivery, improving overall client experience.
- Analyzed customer data and purchasing trends to provide targeted product recommendations, enhancing customer satisfaction and increasing revenue.
Travel Center Specialist
Creative Lodging Solutions
03.2016 - 08.2019
- Delivered superior client service by coordinating corporate travel and accommodations with exceptional accuracy.
- Addressed complex vendor-related issues in a fast-paced call center, ensuring high levels of customer satisfaction.
- Cultivated strong relationships with stakeholders, fostering trust and enhancing collaboration.
- Developed training programs for staff to improve team efficiency and service delivery.
Education
HR Leadership And Recruiting Certificate -
Alison Learning
05-2018
High school diploma -
Henry Clay High School
Lexington, KY06-2014
Skills
- HRIS support and configuration
- HR operations
- SaaS implementation
- Attention to detail
- Effective communication
- Adaptability
Timeline
HRIS Analyst
Toyota Tsusho
05.2025 - Current
Senior Implementation Consultant
ADP
04.2022 - 11.2024
Contract Employee Care Specialist
Spectraforce Technologies
06.2021 - 02.2022
Customer Care Specialist I
Valvoline
12.2019 - 08.2020
Travel Center Specialist
Creative Lodging Solutions
03.2016 - 08.2019
HR Leadership And Recruiting Certificate -
Alison Learning
High school diploma -
Henry Clay High School