QUAINTEAIRA WIGGS
Grand Prairie,TX
Summary
Detail-oriented healthcare support professional with expertise in environmental services and patient operations. Ensures effective communication, precise documentation, and streamlined workflows in high-pressure environments. Contributes to infection control, hub coordination, and meticulous handling of patient information. Maintains clean patient areas and organized package flow, utilizing tools like Epic.
Overview
1
1
Certification
11
11
years of professional experience
Work History
EVS Attendant
Cedars-Sinai
Marina del Rey, CA
09.2022 - Current
- Ensured patient rooms were clean to support health and safety standards. and common areas using Cedars-Sinai infection control procedures.
- Executed floor cleaning through sweeping, mopping, scrubbing, and vacuuming to ensure cleanliness and safety.
- Disinfected high-touch surfaces with approved hospital cleaning agents.
- Maintained cleaning equipment and supplies while ensuring proper use of cleaning agents and environmental chemicals to uphold sanitation standards.
- Disposed of waste regularly to uphold sanitation protocols. and soiled linen following safety and isolation guidelines.
Hub Control Agent / Customer Service Representative
FedEx Express
06.2015 - Current
- Coordinate offload crew assignments based on inbound aircraft activity and operational needs.
- Tracked inbound aircraft arrivals and communicated information to coordinate timely offloading and package movement.
- Assigned aircraft containers for unloading to balance workload and maintain package flow in unload areas.
- Coordinated flow control information within hub and communicated sort-down updates to keep teams informed during sort.
- Ensured clear and prompt communication with team members to facilitate smooth operations. with crews and team members in a noisy, fast-paced operations environment.
- Support safe movement of packages, documents, and supplies using proper scanning, loading, and handling procedures.
Insurance Verification Job Shadowing
Cedars-Sinai
11.2025 - 01.2026
- Shadowed staff verifying patient eligibility, benefits, medication coverage, and copays using Epic and payer information to ensure accurate claims processing.
- Monitored staff interactions to understand patient eligibility and benefits processes. verifying patient eligibility, benefits, medication coverage, and copays using Epic and payer information.
- Observed staff clarifying coverage limitations and patient financial responsibilities to enhance patient understanding of their benefits.
- Assisted in following staff research and follow-up processes for coverage and authorization issues to support timely resolution of patient inquiries.
- Observed documentation practices and protection of confidential patient information.
Customer Service Representative
Los Angeles County Metropolitan Transportation Authority (Metro)
Los Angeles, CA
05.2017 - 11.2020
- Managed high-volume inbound calls and provided accurate assistance regarding routes, schedules, fares, transfers, tickets, refunds, and trip planning.
- Resolved questions and complaints by researching account or service information and clearly explaining options, enhancing customer understanding.
- Processed ticketing, fare, payment, and refund inquiries, ensuring accurate records and safeguarding customer information.
- De-escalated concerns and maintained professionalism while assisting customers with delays, disruptions, and service problems.
- Documented interactions and communicated service policies, updates, and resolutions, fostering a positive customer experience.
Education
Certificate of Completion - Clinical Phlebotomy Training
University of California, Los Angeles (UCLA)
Los Angeles, CA01-2025
High School Diploma - Medical Assistant Studies
Abram Friedman Occupational Center
Los Angeles, CASkills
- Infection control practices
- Operations coordination
- Package handling
- Data entry and Microsoft Office
- Supply inventory management
- Time management
- Team collaboration
- Customer service and communication
- Phone etiquette
- Customer service and communication
- Supply inventory
- Phone etiquette
Certification
Basic Life Support (BLS) | Phlebotomy License Pending
Timeline
Insurance Verification Job Shadowing
Cedars-Sinai
11.2025 - 01.2026
EVS Attendant
Cedars-Sinai
09.2022 - Current
Customer Service Representative
Los Angeles County Metropolitan Transportation Authority (Metro)
05.2017 - 11.2020
Hub Control Agent / Customer Service Representative
FedEx Express
06.2015 - Current
Certificate of Completion - Clinical Phlebotomy Training
University of California, Los Angeles (UCLA)
High School Diploma - Medical Assistant Studies
Abram Friedman Occupational Center