Quameka Blakely
UHS Kid Link
Goodlettsville,TN
22
years of professional experience
Skilled healthcare professional with experience in referral coordination, revenue cycle management, and front-desk administration. Expertise in optimizing medical databases and EMR systems to elevate operational efficiency and patient care. Strong ability to build collaborative relationships with healthcare teams, enhancing patient experiences and supporting organizational objectives.
Work History
Senior Referral Coordinator/Team Leader
4 Years 4 Months- Coordinate and manage 30-40 patient referrals daily, authorizations, and specialty appointments
- Verify insurance eligibility and referral requirements
- Lead train and support referral coordinators to ensure accurate and timely processing.
- Monitor team workflow, productivity, and quality standards
- Serve as the resource for for complex referral and authorization issues.
Referral Coordinator
2 Years 5 Months- Streamlined communication between healthcare providers and patients to enhance service delivery.
- Coordinated patient referrals to ensure timely access to services and resources.
- Managed electronic health record systems to maintain accurate patient information.
- Verifying insurance eligibility and benefits
AR Specialist
6 Years 7 Months- Managed accounts receivable processes, ensuring timely and accurate billing.
- Collaborated with cross-functional teams to resolve discrepancies and enhance customer satisfaction.
- Analyzed payment trends to identify areas for process improvement and increased efficiency.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
Registrar
3 Years 10 Months- Oversaw patient reception and documented visit purposes for efficient service delivery. Coordinated high-volume phone communications, routing inquiries to the relevant personnel. Reviewed medical insurance coverage and processed patient payments, contributing to precise billing practices and reducing discrepancies.
- Trained junior staff on registration protocols, improving team performance and service delivery.
- Oversaw patient registration processes to ensure accuracy and compliance with healthcare regulations.
Admin Assistant/Patient Service Specialist
4 Years 2 Months- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Managed electronic health records, ensuring data accuracy and compliance with HIPAA regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Medical Billing And Coding
Diploma - Medical Assisting
Skills
Referral tracking
Insurance precertification
Prior Authorization
Appointment scheduling
Referral management
Documentation accuracy
Medical terminology
Team leadership
Follow-up management
Timeline
Senior Referral Coordinator/Team Leader
UHS Kid Link
04.2022 - CurrentRead More
Referral Coordinator
Sanitas Medical Center
10.2019 - 03.2022Read More
AR Specialist
Xtend Healthcare
01.2013 - 08.2019Read More
Registrar
Parallon HCA, PRN
03.2009 - 01.2013Read More
Admin Assistant/Patient Service Specialist
Vanderbilt Eskind Diabetes Clinic
01.2005 - 03.2009Read More
Medvance Institute
Diploma from Medical Assisting
Read More
MeharryC.A.P.E
Medical Billing And Coding
Read More