Moulina Taylor
Chicago,IL
Summary
Experienced Healthcare professional with a strong track record in coordinating referral processes and fostering clear communication channels between patients and healthcare professionals. Skilled in managing patient data and expediting referral procedures to ensure prompt access to necessary care. Proficient in leveraging organizational abilities and multitasking capabilities to streamline operations and boost overall efficiency within healthcare settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SENIOR REFERRAL COORDINATOR
Heartland Alliance Health
06.2022 - Current
- Direct experience working with vulnerable populations, including those experiencing homelessness, mental illness, or addiction
- Refer uninsured patients to programs that will cover their medical expenses, housing programs and food pantries.
- Processing requests for medical records release, ensuring proper authorization, validating and entering patients' health information into electronic health records systems
- Assists in obtaining medical clearance, schedules preoperative and postoperative appointments as needed
- Assist with busy phones, scheduling patient follow-up appointments with PCP and Specialists
- Demonstrates clinical knowledge and skill in assigned area and within the scope of practice
- Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
- Extensive experience in maintaining and organizing patient records and Medical Charting
- Organizes and completes daily requirements and responsibilities
- Ensures prompt, efficient return of telephone messages
- Managed approximately 30+ incoming calls, emails and faxes per day from patients
BENEFITS COORDINATOR
AIDS Healthcare Foundation
12.2020 - 03.2022
- Coordinated patient benefits, ensuring precise insurance verification and improved satisfaction
- Facilitated effective communication, promptly addressing patient needs and improving access
- Optimized clinic workflow by developing structured case management approaches, resulting in improved healthcare resource allocation and patient support
- Built strong partnerships with healthcare providers and insurance carriers to secure optimal coverage options for disadvantaged populations
- Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
- Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
- Ensure efficient referral processes and appointment scheduling.
- Developed a comprehensive tracking system for referrals that increased follow-up efficiency, ensuring patients received timely care and support.
- Managed approximately 30 incoming calls, emails and faxes per day from patients
CLINICAL AND ADMINISTRATIVE MEDICAL ASSISTANT
Weiss Memorial Hospital
10.2011 - 12.2020
- Monitoring and maintaining the quality of clinical care ensuring compliance with hospital policies and regulations.
- Managing and ordering medical supplies, equipment, and medications, ensuring that they are properly stocked and readily available.
- Assisting in maintaining and updating patient records and charts, ensuring that all documentation is accurate and up to date.
- Interacting with patients in a professional and compassionate manner, addressing their questions, concerns, and needs, and ensuring a positive patient experience.
- Collaborating with physicians, nurses, and other healthcare professionals to ensure seamless patient care and efficient clinical operations.
- Managed approximately 40 incoming calls, emails and faxes per day from Patients
Education
DIPLOMA -
Illinois School of Health careers
Chicago, IL01.2011
HIGH SCHOOL DIPLOMA -
Adolf-Kolping Hauptschule
Munich Germany07.1996
Skills
- Pre-authorizations
- Insurance verification
- Multi-line phone proficiency
- Data entry proficiency
- HIPAA regulations
- Record preparation
- Caseload management
- Referral tracking
- CPR/AED
- Medical terminology knowledge
- Appointment scheduling
Certification
- CPR
- American Heart Association Certification
- 12/2024 - 12/2026
Languages
German
Native or Bilingual
Timeline
SENIOR REFERRAL COORDINATOR
Heartland Alliance Health
06.2022 - Current
BENEFITS COORDINATOR
AIDS Healthcare Foundation
12.2020 - 03.2022
CLINICAL AND ADMINISTRATIVE MEDICAL ASSISTANT
Weiss Memorial Hospital
10.2011 - 12.2020
DIPLOMA -
Illinois School of Health careers
HIGH SCHOOL DIPLOMA -
Adolf-Kolping Hauptschule