Quamesha Freeman
Memphis,United States
Summary
Resourceful Customer Service Representative with 2 years of experience known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience while fulfilling customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Spectrum Communications Services
01.2022 - 09.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Material Handler
Nuvasive
Memphis, United States
02.2021 - 11.2021
- Picked orders accurately and efficiently according to customer requests.
- Maintained cleanliness of work area in accordance with safety regulations.
- Managed daily operations of high-volume reproduction equipment, ensuring timely completion of projects.
Invoicer
Southaven
Southaven, United States
03.2020 - 12.2020
- Identified defective products and removed them from shipments.
- Performed quality control checks on all items prior to packing.
- Reported any damaged or missing items during shipping process.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
Quality Control
Mckesson
Olive Branch, United States
12.2018 - 02.2020
- Implemented quality control measures, significantly reducing error rates.
- Adhered to strict quality control standards when completing assignments.
- Upheld company guidelines, compliance standards and quality control procedures.
Warehouse Associate
Amazon Fufilment
Memphis, United States
12.2016 - 11.2018
- Organized merchandise; distributed off the conveyer onto shelves according to size, style, color, or type.
- Ensured quality standards were met when sorting products into categories or sections.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
Education
Diploma -
Whitehaven High
Memphis, TN05-2015
Skills
- Customer Service
- Leadership
- Problem Solving
- Call Documentation
- Quality Assurance
- Analytical Thinking
Timeline
Customer Service Representative
Spectrum Communications Services
01.2022 - 09.2024
Material Handler
Nuvasive
02.2021 - 11.2021
Invoicer
Southaven
03.2020 - 12.2020
Quality Control
Mckesson
12.2018 - 02.2020
Warehouse Associate
Amazon Fufilment
12.2016 - 11.2018
Diploma -
Whitehaven High
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