Summary
Overview
Work History
Education
Skills
Timeline
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Quamia Mapp

Chicago,IL

Summary

U.S. Army Veteran transitioning into cybersecurity with a strong foundation in the field. Holds a cybersecurity certification and brings a solid background in security protocols, administrative roles, and customer service. Experienced in high-pressure environments requiring discipline, multitasking, and effective problem-solving. Continuously building on cybersecurity expertise to support a successful career in the industry.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

UroPartners
05.2024 - Current
  • Maintained confidentiality of sensitive information, applying cybersecurity best practices in handling emails, calls, and data entry.
  • Maintain confidentiality, and ensure HIPAA compliance.
  • Managed front desk operations while ensuring physical and digital security protocols were upheld, including secure visitor check-in procedures and badge issuance.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Provide exceptional customer service by addressing patient inquiries, resolving issues, and ensuring a positive experience.

U.S. Army Soldier

United States Army
07.2019 - 07.2025
  • Maintained operational security (OPSEC) protocols to safeguard sensitive military information, contributing to mission readiness, and data protection.
  • Upheld strict security protocols.
  • Collaborated with intelligence and IT teams to support cybersecurity initiatives, and ensure compliance with Department of Defense (DoD) cybersecurity standards.
  • Trained in cybersecurity awareness, including identifying phishing threats, practicing secure password protocols, and safeguarding government-issued equipment.

Front Desk Security Officer

Northwestern Memorial Hospital
08.2022 - 05.2024
  • Stay alert for signs of phishing, tailgating, or social engineering attempts.
  • Monitor CCTV, alarm systems, and access logs.
  • Restrict access to areas based on clearance level, including secure IT zones.
  • Use electronic access systems (e.g. keycards, biometric scanners).
  • Coordinate with IT and cybersecurity teams during security events.

Education

Cybersecurity Undergraduate Certificate -

American Public University
01.2025

Bachelor of Science - Biology

Harris-Stowe State University
12.2023

Skills

  • Cybersecurity Fundamentals
  • Network Security
  • Adaptable and fast at grasping new concepts
  • Threat Analysis
  • Administrative and Clerical Skills
  • Customer Service and Communication
  • Multitasking and time management
  • Leadership and team collaboration
  • Confidentiality and HIPAA compliance
  • Technical Proficiency
  • Microsoft
  • Outlook
  • Basic Security Tools
  • Data confidentiality
  • Telephone and email etiquette
  • Computer literacy

Timeline

Front Desk Receptionist

UroPartners
05.2024 - Current

Front Desk Security Officer

Northwestern Memorial Hospital
08.2022 - 05.2024

U.S. Army Soldier

United States Army
07.2019 - 07.2025

Cybersecurity Undergraduate Certificate -

American Public University

Bachelor of Science - Biology

Harris-Stowe State University

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Quamia Mapp