Nia McCalphia

• Performed data entry into computer systems to maintain accurate records of customer information.
• Scheduled appointments and maintained the calendar for office meetings.
• Resolved customer complaints, delivering effective solutions to enhance client satisfaction.
• Handled sensitive information in a confidential manner.
• Resolved technical issues across computer and POS systems

• Streamlined distribution workflows for fundraising materials, improving efficiency and stakeholder participation.

• Assisted in developing digital and physical resources for faculty and staff, supporting organizational knowledge management.

• Maintained and optimized the district’s social media platforms, analyzing engagement metrics to improve communication strategies.

• Supported preparation and distribution of newsletters, ensuring accurate information delivery across multiple channels.

• Inspected product for deficiencies while adhering to company and industry standards.
• Prepared and packaged product for shipment ensuring a high level of quality control.
• Followed safety protocols with zero incidents.

• Provided a high level of customer service to clients by assisting with purchases while ensuring a high level of customer satisfaction.
• Handled business funds with accuracy to remain compliant to ensure account balance with each shift.
• Maintained an organized and clean work environment.