Qua'Miya Carter
Box Springs,GA
Summary
Customer Service Representative with 2 plus years of experience with a proven track record in providing exceptional customer service and resolving issues efficiently, with expertise in using Zendesk and live chat platforms. Strong communication, active listening, and problem-solving skills, ensuring high customer satisfaction and service standards.
Overview
5
5
years of professional experience
Work History
Fashion Associate
Walmart
Columbus, GA
10.2025 - Current
- Arranged products for optimal visibility and accessibility, improving customer navigation and satisfaction.
- Organized and maintained merchandise displays to create an inviting and engaging shopping environment.
- Performed regular tidying and zoning to maintain a clean and orderly store, supporting a positive shopping experience.
Customer Service Representative
Foundever
09.2025 - 10.2025
- Supported TurboTax clients via phone and chat, addressing inquiries and resolving issues to enhance customer experience.
- Assisted customers with inquiries about products in order to enhance their shopping experience. by answering their questions about products to improve their shopping experience.
- Applied communication skills to achieve customer satisfaction and uphold service standards.
Production Specialist
BioTouch
Columbus, GA
08.2025 - 08.2025
- Monitored quality control standards during the production cycle.
- Packaged medical supplies following industry standards, enhancing quality and safety for end users.
- Prepared packages for timely delivery, supporting consistent workflow to meet delivery schedules.
Room Attendant
Hilton Garden Inn Hotel
Columbus, GA
04.2024 - 07.2024
- Maintained high cleanliness standards by thoroughly cleaning guest rooms, ensuring a welcoming environment for guests.
- Upheld hygiene protocols by meticulously cleaning and sanitizing bathrooms, contributing to overall guest safety and comfort.
- Enhanced guest satisfaction by consistently changing and making up beds to meet hotel standards.
Back of House Team Member
Chick-fil-A Restaurants
Columbus, GA
10.2023 - 04.2024
- Stocked and organized ingredients and supplies to support seamless kitchen operations.
- Collaborated with team members to maintain high standards of food safety and quality.
- Packaged and prepared food items to ensure timely fulfillment of customer orders.
Evisceration
Koch Foods
Pine Mountain, GA
01.2023 - 03.2023
- Executed precise cutting of chicken parts, including thighs, wings, legs, and breasts, ensuring quality and consistency for optimal product standards.
- Preserved processed poultry by placing it on ice post-cutting, maintaining freshness and safety standards.
- Executed daily operational tasks to ensure smooth workflow.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Social Media Specialist
Concentrix
Columbus, GA
11.2021 - 11.2022
- Managed social media platforms to increase brand visibility and foster audience engagement.
- Monitored social media trends to inform content strategy.
- Addressed customer inquiries and concerns, facilitating effective communication and enhancing customer satisfaction.
Retail Receiving Associate
Burlington Stores
Columbus, GA
09.2021 - 11.2021
- Assisted customers in locating specific items, improving the shopping experience and increasing customer satisfaction.
- Applied security tags to merchandise, enhancing store security and reducing theft risk.
- Stocked and organized merchandise to optimize inventory management and improve product presentation.
Education
Bachelor's Degree - Kinesiology
Columbus State University
Columbus, GASkills
- Retail Operations
- Point of Sale
- Customer Service
- Customer Engagement
- Retail Marketing
- Teamwork
- Multitasking
- Organizational Skills
- Attention to Detail
- Time Management
- Computer Literacy
- Microsoft Applications
- Computer Proficiency
- Fast Learner
- Empathy
- Active Listening
- Adaptability
- Slack
- Live Chat
- Brand Management
Personal Information
Driving License: Driver's License
Timeline
Fashion Associate
Walmart
10.2025 - Current
Customer Service Representative
Foundever
09.2025 - 10.2025
Production Specialist
BioTouch
08.2025 - 08.2025
Room Attendant
Hilton Garden Inn Hotel
04.2024 - 07.2024
Back of House Team Member
Chick-fil-A Restaurants
10.2023 - 04.2024
Evisceration
Koch Foods
01.2023 - 03.2023
Social Media Specialist
Concentrix
11.2021 - 11.2022
Retail Receiving Associate
Burlington Stores
09.2021 - 11.2021
Bachelor's Degree - Kinesiology
Columbus State University