Quan Cu
Arlington
Summary
Experienced in food safety and customer service, with a background in developing creative recipes for signature coffee and blended drinks. Demonstrated ability to maintain cleanliness and adhere to safety procedures while operating machinery such as grinders and espresso machines. Implemented strategies for improving customer service initiatives, ensuring consistency in service delivery. Proven skills in team collaboration and process improvement, contributing to a positive work environment.
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
4
4
years of professional experience
Work History
Barista
Zero Degrees Bubble Tea
04.2024 - Current
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Created promotional displays for advertising special events or promotions at the cafe.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Customer Service
Kowloon restaurant
Arlington
01.2022 - Current
- Implemented strategies to improve customer service initiatives.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Provided customer service support during remote broadcasts.
Food and Beverage Cashier
Six Flags Over Texas
Arlington
05.2024 - 08.2025
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
- Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
Education
High School Diploma -
Seugin High School
Arlington, TX06-2022
Associate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Food safety
- Customer service
- Team collaboration
- Process improvement
Languages
English
Limited
Vietnamese
Native/ Bilingual
Timeline
Food and Beverage Cashier
Six Flags Over Texas
05.2024 - 08.2025
Barista
Zero Degrees Bubble Tea
04.2024 - Current
Customer Service
Kowloon restaurant
01.2022 - Current
High School Diploma -
Seugin High School
Associate of Arts -
Tarrant County College