Quan Nguyen
Dallas,TX
Summary
Passionate and dedicated worker, with phenomenal work-ethic, strong communication skills with great determination. Open-minded to criticism and possess the unyielding drive for success and improvements.
Overview
6
6
years of professional experience
Work History
Cook/Customer Service Associate
Shinrai Japanese Bistro
04.2022 - Current
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server/Support
Alamo Drafthouse
09.2021 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Lifeguard Instructor
Bearfoot Management
05.2020 - 08.2021
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.
- Developed engaging lesson plans to teach essential water safety skills effectively.
- Optimized instructional methods based on individual learning styles, resulting in higher success rates among students.
Kitchen Helper
Shinrai Japanese Bistro
04.2018 - 01.2021
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Improved customer satisfaction through attentive listening to dietary requests and accurately conveying them to the chef.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
- Streamlined inventory management with regular monitoring of supplies and proactive replenishment of stock when necessary.
- Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
- Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
- Increased accuracy of order fulfillment by diligently double-checking each dish prior to delivery for optimal customer satisfaction.
Education
Associate of Applied Science - Computer Science And Programming
Collin Community College
Plano, TX05.2023
High School Diploma -
Wylie High School
Wylie, TX05.2019
Skills
- Complaint Resolution
- Threat Management
- First Aid
- Emergency Response
- Problem-Solving
- Fluent in Vietnamese
- Active Listening
- Attention to Detail
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Cook/Customer Service Associate
Shinrai Japanese Bistro
04.2022 - Current
Server/Support
Alamo Drafthouse
09.2021 - 11.2021
Lifeguard Instructor
Bearfoot Management
05.2020 - 08.2021
Kitchen Helper
Shinrai Japanese Bistro
04.2018 - 01.2021
Associate of Applied Science - Computer Science And Programming
Collin Community College
High School Diploma -
Wylie High School
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