Za'Quan Pearson
Philadelphia,US
Summary
Resourceful Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Fulton Bank
Philadelphia, US
09.2023 - Current
- Managed daily operations and workflow of branch activities.
- Trained and supervised team members to enhance service delivery.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Universal Banker
Fulton Bank
Philadelphia, US
02.2023 - 09.2023
- Assist clients with banking needs, enhancing satisfaction through personalized service.
- Process transactions efficiently, reducing wait times and boosting branch efficiency.
- Collaborate with team to refine sales strategies, achieving measurable growth in product uptake.
- Analyze customer feedback to identify service improvements, increasing client retention.
- Resolve account issues promptly, building trust and maintaining strong client relationships.
Supervisor
Copart
Brooklyn, US
01.2012 - 01.2023
- Managed team operations, enhancing efficiency and workflow.
- Implemented cost-saving measures, reducing expenses by 12%.
- Developed training programs, improving staff performance.
- Resolved conflicts, fostering a collaborative work environment.
- Analyzed data trends, contributing to strategic decision-making.
Education
B.S. - History
University of Bridgeport
BridgeportSkills
- Fraud Detection
- Strategic Planning
- Staff Development
- Data Management
- Team leadership
- Employee training
Timeline
Assistant Manager
Fulton Bank
09.2023 - Current
Universal Banker
Fulton Bank
02.2023 - 09.2023
Supervisor
Copart
01.2012 - 01.2023
B.S. - History
University of Bridgeport