Quan Pinckney
Yonkers,NY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
CVS Pharmacy
Bronxville, NY
05.2022 - Current
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Manager
Rite Aide Pharmacy
New York, NY
06.2009 - 05.2022
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Some College (No Degree) - Liberal Arts
SUNY Farmingdale
Farmingdale, NYSkills
- Customer Service Management
- Retail Inventory Management
- Store Merchandising
- Budget Administration
- Store operations oversight
- Team Development
Timeline
Store Manager
CVS Pharmacy
05.2022 - Current
Store Manager
Rite Aide Pharmacy
06.2009 - 05.2022
Some College (No Degree) - Liberal Arts
SUNY Farmingdale
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