Quanasa Brigham
Augusta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pct position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Empire Care Center
Atlanta GA
09.2022 - 03.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Supported patients' daily living activities, improving their hospital stay experience.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Advanced Customer Service Representative
USAA Bank
Remote
10.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Maintained detailed records of customer interactions, documenting issues, actions taken, and resolutions achieved.
- Monitored call metrics to ensure adherence to quality standards, targeting areas for additional training or coaching as needed.
- Fostered a positive work environment through active participation in team-building activities and open communication with colleagues.
- Leveraged strong product knowledge to educate customers on features, benefits, and proper usage of various offerings.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Manager
Chick-fil-A
Augusta, GA
04.2020 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
High School Diploma -
Westside High School
Augusta, GA05.2021
Skills
- Vital signs monitoring
- Patient Observation
- Machinery Operation
- Quality Inspections
- Critical Thinking
- Positive Attitude
- Multitasking
- Active Listening
- Resourcefulness
- Self-Motivation
- Flexibility
- Collaboration
- Accountability
- Task Prioritization
- Organization
- Emotional Intelligence
- Patient Services
- Hospice and Palliative Care
- Empathy and Compassion
- Time Management
- Medical Terminology
- Attention to Detail
- CPR Certification
- Call Management
- Information Security
- Data Collection
- Paperwork Processing
- Product Knowledge
- Report Generation
- Account Updating
- Appointment Scheduling
- Store Maintenance
- Team Development
- Document Control
- Key Stakeholder Relationship
- Building
- Reading Comprehension
- Account Management
- Workforce Management
- Strategic Planning
- Expense Tracking
- Staff Development
- Marketing
- Business Administration
Timeline
Patient Care Technician
Empire Care Center
09.2022 - 03.2024
Advanced Customer Service Representative
USAA Bank
10.2021 - 08.2022
Manager
Chick-fil-A
04.2020 - 08.2021
High School Diploma -
Westside High School