Hi, I’m
Quanasia Jackson
Ewing,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
Certification
Work History
WawaHamilton NJ
Customer service
05 2024 - Current
Job overview
- Follow instructions for recipes and modify if changes are requested for customer satisfaction.
- Restock supplies and prepared additional ingredients during downtime.
- Anticipate busy periods and manage time accordingly.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Clean and sanitize dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevent food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
UberNew Jersey
Driver
10 2019 - Current
Job overview
- Engage in polite conversation when appropriate to encourage passengers comfort.
- Ensure client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
- Enhance client satisfaction by providing timely and efficient transportation services.
- Assist elderly passengers with mobility needs by providing physical support when entering/exiting the vehicle.
- Provide safe transportation during inclement weather conditions like snowstorms or heavy rainfalls.
- Maintain a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
Frito-LayBurlington NJ
Route Sales Representative
02 2021 - 05 2021
Job overview
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
AmazonRobbinsville, NJ
Tier 3 Technical Support Representative
06 2017 - 10 2020
Job overview
- Responsible for filling customer orders and delivering them to the delivery platform
- Responsible for the order fulfillment, reloading totes for other pickers
- Accurately picking orders in monitored time frame
- Following safety protocols
- Perform safety audits.
Hennes and Mauritz Logistics, H&MBurlington, NJ
Supervisor
05 2018 - 11 2018
Job overview
- Managed 75 associates under the direction of the department manager to supervise staff
- Oversee and assist employees with setting up for daily duties
- Using leadership experience
- Reported to department manager
- Responsible for upholding health and safety standards
- Demonstrated superior conflict resolution skills
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
NovitexNew York
Mailroom Supervisor
01 2016 - 06 2017
Job overview
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained high level of confidentiality with mail items in line with regulations.
- Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
- Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.
Fantasy PartyNew York, NY
Sales/Inventory Supervisor
04 2013 - 01 2016
Job overview
- Streamlined the inventory management process for increased efficiency and cost savings.
- Created and established check-in, stock-picking and shipping procedures.
- Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
- Delivered timely and accurate reports on inventory performance, highlighting areas for improvement and driving continuous improvement initiatives.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
Education
High School Diploma
2007
Aseptic Technical Solutions
from Sterile Processing
11.2023
Skills
- Medical terminology
- Compliance to industry standards
- Sales expertise
- Team support
- Customer service
- Adaptable
- Warehousing functions
- Stocking and replenishing
Certification
- Provisional CRCST
Timeline
Customer service
Wawa
05 2024 - Current
Driver
Uber
10 2019 - Current
Route Sales Representative
Frito-Lay
02 2021 - 05 2021
Tier 3 Technical Support Representative
Amazon
06 2017 - 10 2020
Supervisor
Hennes and Mauritz Logistics, H&M
05 2018 - 11 2018
Mailroom Supervisor
Novitex
01 2016 - 06 2017
Sales/Inventory Supervisor
Fantasy Party
04 2013 - 01 2016
High School Diploma
Aseptic Technical Solutions
from Sterile Processing