QUANDA PRETTY
WILLOW SPRING,NC
Summary
Professional Summary:
Experienced operations leader with over 13 years of management experience and a strong foundation in financial services. Skilled in team leadership, budgeting, logistics, and client service, with a proven ability to drive performance, manage complex workflows, and adapt quickly in fast-paced environments. Now pursuing opportunities in the production industry where I can combine my business acumen, financial expertise, and passion for creative collaboration to support efficient and impactful storytelling.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Customer Associate II- Emerging Products
Fidelity Investments
07.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly by actively listening and evaluating each situation quickly and determining what was best, escalating if needed
- Updated account information to maintain customer records.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered customer calls promptly to avoid on-hold wait times.
- Collaborated with other departments and colleagues to confirm compliance with financial procedures and regulations whenever I was unsure or needed someone to better to assist a client
Lead Photographer- Owner
QP Photography
05.2020 - Current
- Cultivated long-lasting relationships with clients through clear communication, professionalism, and attention to detail.
- Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Streamlined workflow efficiency by implementing organizational systems for photo editing, archiving, and project tracking.
- Delivered outstanding customer service by addressing concerns promptly and ensuring final products exceeded client expectations.
Certified Substitute Teacher, K-12
Wake County And Johnston County Schools
02.2022 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts, managing assignments, student needs and recordkeeping
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies by knowing what needed to happen and making sure students were aware of concequesces.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
General Manager
Sheetz
11.2008 - 12.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget by reviewing daily reports and setting weekly goals after reviewing each financial statement.
- Managed inventory control, cash control and store opening and closing procedures to comply with company policy.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Education
Bachelor of Science - Business- Economics/Accounting
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
East Wake High School
Wendell, NC06.2006
Skills
- Goal Setting
- Policy Development and Enforcement
- Cost Reduction
- Supplier Monitoring
- Staff Scheduling
- Training Management
- Team Exercises
- Customer Service Management
- Financial Statement Review
- Finance and Accounting Oversight
- Volunteer Engagement
- Fundraising Implementation
- Community Events
Certification
- SIE (Securities Industry Essentials) 2023
- Licensed Notary Public - 2021-2026
Timeline
Financial Customer Associate II- Emerging Products
Fidelity Investments
07.2022 - Current
Certified Substitute Teacher, K-12
Wake County And Johnston County Schools
02.2022 - 06.2024
Lead Photographer- Owner
QP Photography
05.2020 - Current
General Manager
Sheetz
11.2008 - 12.2021
High School Diploma -
East Wake High School
Bachelor of Science - Business- Economics/Accounting
Southern New Hampshire University
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