Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quandarius Williamson

Waynesboro,MS

Summary

Dependable Customer Service Professional experienced in high-volume call environments and sales support. Achieved effective issue resolution and customer satisfaction through strong communication and conflict resolution skills. Focused on maintaining product knowledge and improving customer experiences.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Cigna
02.2025 - 08.2026
  • Answered incoming calls, providing healthcare information, benefits details, and policy clarification to enhance customer understanding.
  • Provided accurate and timely support while maintaining confidentiality and professionalism.
  • Resolved customer concerns and escalated complex issues to ensure timely solutions.
  • Achieved performance and quality goals while managing high call volume in a fast-paced environment.

Customer Service Representative

Savilinx
08.2021 - 05.2023
  • Managed inbound calls, addressing healthcare and account inquiries to resolve customer issues.
  • Provided clear, helpful information and resolved customer issues in a timely manner.
  • Handled inbound calls and assisted customers with healthcare and account inquiries.
  • Collaborated with team members to achieve high customer satisfaction ratings.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Anticipated customer needs, providing tailored support that improved service levels.

Customer Service / Sales Representative

Teleperformance
05.2020 - 07.2021
  • Managed high-volume inbound and outbound calls to deliver effective customer support and drive sales.
  • Addressed product and service inquiries, provided tailored solutions, and consistently achieved sales targets.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained a positive and professional attitude while representing the company.
  • Used multiple computer systems to document interactions and update customer information.
  • Resolved Cigna member inquiries about benefits, eligibility, and claims.
  • Assisted members with enrollment, billing, and ID card questions.
  • Interacted with customers to identify needs, effectively resolve issues, and clarify product information.

Education

General Education Dev. / Diploma
Waynesboro, MS

Skills

  • Customer Service
  • Sales Techniques
  • Sales and Communication
  • Call Handling
  • Computer Literacy
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Multi-Tasking
  • Conflict Resolution
  • Dependability
  • Adaptability
  • Professionalism
  • Active Listening
  • Team Player
  • Record Management

Timeline

Customer Service Representative

Cigna
02.2025 - 08.2026

Customer Service Representative

Savilinx
08.2021 - 05.2023

Customer Service / Sales Representative

Teleperformance
05.2020 - 07.2021

General Education Dev. / Diploma
Quandarius Williamson