Quanea Tillman
Richmond Hill,United States
Summary
Responsible Human Resources Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
DA Army Directorate - DAPT Team (This is a federal job)
10.2023 - Current
- Utilizing automation systems to process personnel actions
- Providing customer service and responding to customer inquires on job application statuses, explaining recruitment methods, educating customers on HR processes
- Assists in recruitment activities by arranging for physical examinations, verifying veterans' preference, making job offers, coordinator EOD/release dates and processing pre-appointment security checks
- Performing a variety of administrative support functions which include providing administrative, technical and general office support duties to the organization by creating and maintaining filing systems, both electronic and physical
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Answer phones and greet customers.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Human Resources Assistant
Army Futures Command CHR Service Center (This is a federal job)
02.2023 - 10.2023
- Utilizing automation systems to process personnel actions
- Providing customer service and responding to customer inquires on job application statuses, explaining recruitment methods, educating customers on HR processes
- Assists in recruitment activities by arranging for physical examinations, verifying veterans' preference, making job offers, coordinator EOD/release dates and processing pre-appointment security checks
- Performing a variety of administrative support functions which include providing administrative, technical and general office support duties to the organization by creating and maintaining filing systems, both electronic and physical
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Answer phones and greet customers.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Human Resources Assistant
Army Acquisition Workforce R&S COE (This is a federal job)
12.2022 - 02.2023
- Performing a variety of administrative support functions which include providing administrative, technical and general office support duties to the organization by creating and maintaining filing systems, both electronic and physical
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Answer phones and greet customers
- Maintains tasking and suspense system by making sure applicants complete a required action and follows up on tasking
- Assists in recruitment activities by arranging for physical examinations, verifying veterans' preference, making job offers, coordinator EOD/release dates and processing pre-appointment security checks
- Office Automation
- Uses personnel computer, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents; produce correspondence, memoranda, directives, forms reports; create or maintain spreadsheets or databases, etc
- Employee works from rough drafts, documents, written instructions or brief oral statements
- May transmit, receive and/or acknowledge electronic mail, messages, forms and reports; insures proper handling and clearance, if required; and prints hard copies or routes to other terminals
- Material is created in draft or final form into a variety of formats utilizing terminology common to the program and organization
- Ensures accuracy and timeliness of information, spelling, grammar construction, punctuation and presence of necessary enclosures.
Human Resources Assistant
Defense Health Agency (This is a federal job)
07.2022 - 12.2022
- Performing a variety of administrative support functions which include providing administrative, technical and general office support duties to the organization by creating and maintaining filing systems, both electronic and physical
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Answer phones and greet customers
- Maintains tasking and suspense system by making sure applicants complete a required action and follows up on tasking
- Assists in recruitment activities by arranging for physical examinations, verifying veterans' preference, making job offers, coordinator EOD/release dates and processing pre-appointment security checks
- Office Automation
- Uses personnel computer, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents; produce correspondence, memoranda, directives, forms reports; create or maintain spreadsheets or databases, etc
- Employee works from rough drafts, documents, written instructions or brief oral statements
- May transmit, receive and/or acknowledge electronic mail, messages, forms and reports; insures proper handling and clearance, if required; and prints hard copies or routes to other terminals
- Material is created in draft or final form into a variety of formats utilizing terminology common to the program and organization
- Ensures accuracy and timeliness of information, spelling, grammar construction, punctuation and presence of necessary enclosures.
Human Resources Assistant
CPAC/CHRA ALASKA - US Army (This is a federal job)
09.2021 - 07.2022
- Performing a variety of administrative support functions which include providing administrative, technical and general office support duties to the organization by creating and maintaining filing systems, both electronic and physical
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Answer phones and greet customers
- Maintains tasking and suspense system by making sure applicants complete a required action and follows up on tasking
- Assists in recruitment activities by arranging for physical examinations, verifying veterans' preference, making job offers, coordinator EOD/release dates and processing pre-appointment security checks
- Office Automation
- Uses personnel computer, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents; produce correspondence, memoranda, directives, forms reports; create or maintain spreadsheets or databases, etc
- Employee works from rough drafts, documents, written instructions or brief oral statements
- May transmit, receive and/or acknowledge electronic mail, messages, forms and reports; insures proper handling and clearance, if required; and prints hard copies or routes to other terminals
- Material is created in draft or final form into a variety of formats utilizing terminology common to the program and organization
- Ensures accuracy and timeliness of information, spelling, grammar construction, punctuation and presence of necessary enclosures.
Administrative Assistant
US Army
01.2017 - 07.2019
- Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Responded to customer issues and concerns
- Resolved 95% of customer inquiries in accordance with company policy and without escalation to management
- Remained alert and calm when receiving multiple customer complaints via telephone, email and in person engagements
- Collaborated with leaders to solve complex issues
- As an administrative assistant, with expert knowledge with military installation resources, referred clients and family members to resolve a number of challenges and concerns
- Proofread, edited, and typed executive level documents
- Maintained strict confidentiality of all sensitive information
- Researched data by reviewing files, retrieving information from databases, documents and records
- Analyzed data and provided written and verbal updates to internal and external stakeholders.
Truck Driver
US Army
09.2016 - 01.2017
- Arranged regular cleaning and maintenance services for the vehicle, planning each route based on road and traffic conditions and managing payments
- Help us increase customer satisfaction, making sure clients depend on us for their transportation needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Education
Master's degree - Criminal Justice
Columbia College
Missouri City, MO12.2023
Bachelor's degree - Human Services
Columbia College
Columbia, MO12.2021
High school diploma or equivalent -
Indian River High School
Chesapeake, VA06.2011
Skills
- Talent Management
- HR Policies
- Employee Relations
- Benefits Administration
- Human Resources Administration
- Talent Recruitment
- Employee Onboarding
- Communication Management
- Technical Support
- Human Resources Support
- Team Player
- Administrative Skills
- New Hire Orientation
- Administrative Support
- Office Administration
- Recruitment
Desired Locations
Savannah, United States
Availability
Permanent, Full-time, Part-time
References
- Nicole Battenberg,
- Supervisor, 907-384-6263, nicole.a.battenberg.civ@army.mil
- Shalia Miller,
- Supervisor, 757-546-4350, shaliamiller@outlook.com
- Ricconesha Raynor,
- Co-Worker, 919-252-5287, ricconesharaynor75@gmail.com
- Rhonda Hinds,
- Lead, 907-353-4112, rhonda.v.hinds.civ@army.mil
Timeline
Human Resources Assistant
DA Army Directorate - DAPT Team (This is a federal job)
10.2023 - Current
Human Resources Assistant
Army Futures Command CHR Service Center (This is a federal job)
02.2023 - 10.2023
Human Resources Assistant
Army Acquisition Workforce R&S COE (This is a federal job)
12.2022 - 02.2023
Human Resources Assistant
Defense Health Agency (This is a federal job)
07.2022 - 12.2022
Human Resources Assistant
CPAC/CHRA ALASKA - US Army (This is a federal job)
09.2021 - 07.2022
Administrative Assistant
US Army
01.2017 - 07.2019
Truck Driver
US Army
09.2016 - 01.2017
Master's degree - Criminal Justice
Columbia College
Bachelor's degree - Human Services
Columbia College
High school diploma or equivalent -
Indian River High School
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