Quaneia Johnson

• Led client-facing operational improvement and workflow-optimization projects from discovery through implementation, ensuring alignment with client objectives and successful delivery.
• Designed practical systems, standardized workflows, and project plans that improve efficiency, organization, service delivery, and overall client experience.
• Managed multiple concurrent priorities across business development, proposals, pricing, invoicing, client communications, vendor relationships, documentation, and project follow-through.

• Directed day-to-day healthcare operations for a multi-provider medical practice serving 3,000+ patients and led a 10-person administrative and clinical support team.
• Oversaw patient scheduling, appointment flow, staffing coverage, service workflows, documentation requirements, and operational follow-through; redesigned processes that reduced patient wait times by 50% while improving staff productivity and patient experience.
• Led hiring, onboarding, training, coaching, performance management, employee relations, and team development, ensuring accountability and adherence to service standards.
• Spearheaded revenue-cycle and process improvements that increased revenue recovery by 47%; managed insurance reimbursements, claims activity, accounts payable/receivable, vendor payments, revenue forecasting, bank reconciliation, and financial reporting.
• Collaborated on MDPCP/CMS-aligned value-based care initiatives with physicians, nurses, care coordinators, and senior stakeholders to enhance documentation, care coordination, and operational workflows.
• Led MIPS quality and performance reporting, monitoring scorecards and trends across multiple data sources and translating findings into action plans supporting clinical, operational, quality, and payer outcomes.
• Administered and optimized eClinicalWorks and cloud-based patient engagement, scheduling, and communication platforms, configuring automated workflows, outreach, messaging, and service touchpoints to strengthen coordination and follow-through.
• Managed compliance, audits, records, and sensitive information across health-system partners and vendors; identified operational barriers and implemented corrective actions.

• Acted as a senior brand ambassador with district-level responsibilities, supporting market leadership while managing one location and guiding local management and team members.
• Delivered personalized styling, brand consultation, and relationship management for VIP, high-net-worth, and celebrity clients through high-touch service, proactive outreach, and digital clienteling.
• Coached team members on service, client engagement, and sales performance while supporting interviewing, onboarding, and scheduling to ensure smooth operations in a fast-paced luxury environment.
• Analyzed KPI reports and sales forecasts, identified performance gaps, and presented actionable recommendations to district and corporate leadership.

Undergraduate coursework in Business Management & Entrepreneurship

Completed | Introduction to Data Wise: A Collaborative Process to Improve Learning and Teaching; Strategic Finance for Nonprofit Leaders

In Progress | Introduction to Data Science with Python; Technology Entrepreneurship: Lab to Market; Remote Work Revolution for Everyone; Business Transformation through a Culture of Health