Quaneisha Marshall
Marrero,La
Summary
Energetic Manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Services Food Manager
Aramark at West Jefferson Medical Center
Marrero, LA
10.2022 - Current
- Developed and implemented patient service policies and procedures to ensure the highest level of customer satisfaction.
- Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
- Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
- Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
- Developed menus in collaboration with chefs and kitchen staff while ensuring cost-effectiveness and customer satisfaction.
- Managed inventory levels to minimize waste and maximize cost savings.
- Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
- Provided training on safe food handling practices for new employees.
- Handled customer complaints regarding food quality or service promptly and professionally.
- Conducted regular inspections of equipment and facilities to ensure cleanliness and safety standards were met.
- Resolved conflicts between kitchen staff members in a timely manner.
- Interviewed potential candidates for open positions within the kitchen staff.
- Supervised daily operations of the kitchen staff to ensure efficient workflow.
Supervisor
Aramark at West Jefferson Medical Center
Marrero, LA
05.2018 - 10.2022
- Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management
- Performs day-to-day assignments in addition to oversight duties
- Works with customers to ensure satisfaction in such areas as quality, service and problem resolution
- Complies with all Sodexo HACCP policies and procedures
- Reports all accidents and injuries in a timely manner
- Performs other duties and responsibilities as assigned, such as: working as diet clerk, trayline server, assembler, etc
- Manages all Diet Office activities
- Directs daily operations of patient meal services (from service area to units)
- Provided ongoing training to address staff needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Patient Services Manager
Sodexo at West Jefferson Medical Center
Marrero, LA
06.2017 - 05.2018
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated 30 employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Managed operations in accordance with budget requirements.
- Facilitated peer-to-peer conflict resolution.
- Initiated training and education programs for supporting healthcare staff.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
Supervisor
Sodexo at West Jefferson Medical Center
Marrero, LA
04.2014 - 06.2017
- Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management
- Performs day-to-day assignments in addition to oversight duties
- Works with customers to ensure satisfaction in such areas as quality, service and problem resolution
- Complies with all Sodexo HACCP policies and procedures
- Reports all accidents and injuries in a timely manner
- Performs other duties and responsibilities as assigned, such as: working as diet clerk, trayline server, assembler, etc
- Manages all Diet Office activities
- Directs daily operations of patient meal services (from service area to units)
Dietetic Clerk/Trayline Attendant
Sodexo at West Jefferson Medical Center
Marrero, LA
06.2008 - 04.2014
- Prepared dietary information for use by kitchen personnel in preparation of foods for hospital patients
- Examined diet orders and menus received from hospital units and tallies portions and foods of general and soft diets
- Tallied quantities of specific foods, such as vegetables and meats, to be prepared in kitchen
- Marked tally on master menu to inform kitchen personnel of food requirements
- Processed new diets and changes as required
- Answered telephone and intercom calls and relay information to kitchen concerning meal changes, complaints or patient discharge.
- Set up stations with entrées, soups, salads, breads, condiments, other food products and utensils
- Served and replenishes food from counters and steam tables (sometimes using a conveyor food belt), and breaks down stations at the end of meal periods
- Read production orders on color-coded menu cards on trays to determine items to place on tray, and places items such as eating utensils, napkins and condiments on trays
- Portioned food servings on plates and trays according to diet list on menu card
- Interacted with customers in the serving and dining areas
- Assisted customers with opening containers and cutting food when requested.
Education
Diploma -
LW Higgins High School
Skills
- Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives
- Ability to provide clear directions and respond to employees
- Presents self in a highly professional manner to others and understands that honesty and ethics are essential; and ability to maintain a positive attitude
- Processes and Procedures
- Experience in Leadership
- Customer Service
- Training & Development
- Team Building
- Team Management
- Active Listening
References
References
Upon Request
Certification
- ServSafe Certified
Timeline
Patient Services Food Manager
Aramark at West Jefferson Medical Center
10.2022 - Current
Supervisor
Aramark at West Jefferson Medical Center
05.2018 - 10.2022
Patient Services Manager
Sodexo at West Jefferson Medical Center
06.2017 - 05.2018
Supervisor
Sodexo at West Jefferson Medical Center
04.2014 - 06.2017
Dietetic Clerk/Trayline Attendant
Sodexo at West Jefferson Medical Center
06.2008 - 04.2014
Diploma -
LW Higgins High School
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