Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

QUANERIA EPPS

Summary

Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Collections Specialist

JPMorgan Chase
06.2024 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.

Spectrum Retention Sales rep

CHARTER COMMUNICATIONS
06.2023 - 05.2024
  • Reduce customers churn by solving customer problems and finding ways to retain customers.
  • Processing order prepares correspondence.
  • Fulfill needs of existing customers that are at risk of cancelling services or orders.
  • Analyze cc feedback and provide excellent customer service.
  • Market and upsell products.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

CUSTOMER SERVICE REP

HUMANA
01.2021 - 06.2023
  • Work From home setting
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provide accurate, valid, and complete information using the right methods/tools.
  • Identify and analyze their demands.
  • Open and engaging communication, build longterm connections and trust with customer accounts.
  • Organize a huge number of incoming phone calls.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CERTIFIED NURSING ASSISTANT

ADVENT HEALTH CARE CENTER NORTH
08.2020 - 01.2021
  • Assisting patients with ADL
  • Assisting patients with mobility needs, transferring them from wheelchair to bed
  • Helping the patient eat and take medication.
  • Recording vital signs, including blood pressure and pulse rate, as requested clinical staff.
  • Closely monitor and record food intake, as well as urinary and fecal output, to be shared with key medical and nursing staff.

FRONT OF HOUSE

JASONS DELI
05.2019 - 07.2020
  • Accurately collecting money owed by customers.
  • Greet and ensure customers get everything they need.
  • Performing catering set-up or arranging the catering and food order
  • Receiving and confirming walk-in, telephonic, and online reservations.
  • Transporting food orders from the kitchen to each pertinent table.

CUSTOMER SERVICE REP

PIZZA HUT
02.2018 - 05.2019
  • Resolve customers' concerns and answer customers' questions to your best ability
  • Keep track of sales by communicating the data of products sold. (Meeting goals and objectives)
  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
  • Providing technical support to customers, (troubleshoot computer issues, reset passwords and provide information about products
  • Take phone calls, answer emails, take orders, process payments.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-2023

High School Diploma -

Edgewater Highschool
Orlando, FL
05-2020

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Business intelligence
  • Advanced Excel
  • Big data analytics
  • Proficiency in Workspace
  • Conflict resolution techniques
  • Data entry efficiency
  • Customer research
  • Goal-oriented mindset

Certification

  • CNA - Licensed Certified Nurse Assistant


Timeline

Collections Specialist

JPMorgan Chase
06.2024 - Current

Spectrum Retention Sales rep

CHARTER COMMUNICATIONS
06.2023 - 05.2024

CUSTOMER SERVICE REP

HUMANA
01.2021 - 06.2023

CERTIFIED NURSING ASSISTANT

ADVENT HEALTH CARE CENTER NORTH
08.2020 - 01.2021

FRONT OF HOUSE

JASONS DELI
05.2019 - 07.2020

CUSTOMER SERVICE REP

PIZZA HUT
02.2018 - 05.2019

Associate of Arts - General Studies

Valencia College

High School Diploma -

Edgewater Highschool

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