Quanesha Austell
Brunswick,GA
Summary
Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Scheduler
NEFEDA
Jacksonville, FL
08.2023 - 05.2024
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
Office Assistant
Best Care
Hinesville, GA
02.2019 - 06.2022
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Fielded incoming calls, answered questions and transferred calls internally.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
Resident Care Associate / Caregiver
Healthcare Staffing Inc.
Brunswick, GA
12.2018 - 02.2020
- Assists patient with daily physical activities such as walking, getting dressed and personal hygiene
- Administrative duties include filing, data entry and answering telephone inquiries in a courteous manner
- Provides care with compassion and attention for detail under the direct supervision of a registered nurse.
- Built relationships with patients through companionship and life enrichment activities to improve quality of life.
- Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Patient Care Assistant
Healthcare Staffing Inc.
Brunswick, GA
04.2010 - 03.2011
- Provided personal and homemaking services to patients, changing dressings and providing emotional and psychological support
- Assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene
- Helped patients move in and out of beds, baths, wheelchairs/automobiles and with dressing and grooming
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning and assisting with their personal care
- Entertained, converse with and read aloud to patients to keep them mentally healthy and alert
- Communicated effectively with all patients, peers and senior medical personnel to help ensure fluid business operations and ensure optimal patient-care standards.
Education
Associate of Arts - Medical Administrative Assistant
Ultimate Medical Academy
06.2019
Certification - Phlebotomy Technician
ULTIMATE HEALTH CARE SOLUTIONS
05.2017
High School Diploma -
Glynn Academy High School
05.2012
Skills
- Calendar Management
- Documentation and Reporting
- Verbal and Written Communication
- Emergency Response
- Mental Health Disorders
- Personal Care Assistance
- Crisis Management
- Facility coordinating
- Obtaining authorizations
- Patient Registration
Certification
CPR Certification
First Aid Certification
Timeline
Patient Scheduler
NEFEDA
08.2023 - 05.2024
Office Assistant
Best Care
02.2019 - 06.2022
Resident Care Associate / Caregiver
Healthcare Staffing Inc.
12.2018 - 02.2020
Patient Care Assistant
Healthcare Staffing Inc.
04.2010 - 03.2011
Associate of Arts - Medical Administrative Assistant
Ultimate Medical Academy
Certification - Phlebotomy Technician
ULTIMATE HEALTH CARE SOLUTIONS
High School Diploma -
Glynn Academy High School