Brittany Naylor
Greenwood,IN
Summary
Patient Scheduling Expert with a focus on optimizing clinic workflows and managing patient appointments. Enhanced patient satisfaction through effective facility coordination, problem-solving, and collaboration. Streamlined operations by efficiently managing patient communications and insurance verifications.
Overview
12
12
years of professional experience
Work History
Patient Scheduler
IU Health Methodist Hospital
Indianapolis, IN
11.2024 - Current
- Scheduled patient appointments using electronic health record systems to optimize clinic workflows.
- Managed insurance verification processes to facilitate smooth patient admissions and minimize delays.
- Coordinated communication between patients and healthcare providers to ensure clarity of information and expectations.
- Assisted in resolving scheduling conflicts, enhancing overall patient satisfaction and operational efficiency.
Patient Registration Associate
Witham Service
West Lebanon, IN
03.2022 - 10.2024
- Collaborated with clinical staff to streamline registration workflows, enhancing patient experience and reducing wait times.
- Managed insurance verification processes, improving accuracy of patient billing and minimizing claim denials.
- Processed patient registrations efficiently, ensuring accurate data entry into electronic health record systems.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
Collision Estimator
Bradley Auto Service
Franklin, IN
11.2021 - 03.2023
- Evaluated vehicle damage and estimated repair costs using advanced software tools.
- Developed detailed repair plans, outlining necessary parts and labor for optimal efficiency.
- Collaborated with insurance adjusters to expedite claims processing and ensure accurate assessments.
- Mentored junior estimators on best practices in damage assessment and client communication.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Server
Montana Mike's Steakhouse
Edinburgh, IN
09.2022 - 01.2023
- Resolved customer complaints promptly, maintaining positive relationships and ensuring repeat business.
- Implemented process improvements that streamlined service flow and reduced wait times.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Managed inventory by tracking stock levels and ordering supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Applebee's
Franklin, IN
01.2015 - 01.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Patient Care Technician
Columbus Regional Medical Center
Columbus, IN
04.2018 - 08.2021
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities, enhancing overall care quality.
- Documented patient information accurately in electronic health records for data integrity.
- Maintained cleanliness and organization of patient care areas for safety compliance.
Collision Estimator
Fletcher Auto Sales
Franklin, IN
01.2016 - 04.2018
- Implemented process improvements that reduced estimation turnaround time by streamlining workflows.
- Conducted quality inspections to verify accuracy of repairs against initial estimates and customer expectations.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Maintained up-to-date knowledge of industry standards, technologies, and repair techniques for continuous improvement.
- Facilitated training sessions for staff on new estimating software features and compliance updates.
Sales Associate
Christopher & Banks
Edinburgh, IN
07.2015 - 01.2016
- Delivered exceptional customer service, fostering positive shopping experiences and encouraging repeat business.
- Maintained visual merchandising standards, showcasing products effectively to drive sales and enhance store appeal.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
McDowell Adult Alternitive
Columbus INCMA - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN05-2027
Skills
- Appointment scheduling
- Calendar management
- Patient intake management
- Strong organization
- Software navigation
- Patient intake
- Customer service
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Insurance verification
Timeline
Patient Scheduler
IU Health Methodist Hospital
11.2024 - Current
Server
Montana Mike's Steakhouse
09.2022 - 01.2023
Patient Registration Associate
Witham Service
03.2022 - 10.2024
Collision Estimator
Bradley Auto Service
11.2021 - 03.2023
Patient Care Technician
Columbus Regional Medical Center
04.2018 - 08.2021
Collision Estimator
Fletcher Auto Sales
01.2016 - 04.2018
Sales Associate
Christopher & Banks
07.2015 - 01.2016
Server
Applebee's
01.2015 - 01.2022
High School Diploma -
McDowell Adult Alternitive
CMA - Nursing
Ivy Tech Community College of Indiana