Jahiya Stafford
Philadelphia,PA
Summary
Detail-oriented Patient Scheduler with extensive experience at Geisinger Medical Center, excelling in managing patient appointments and verifying insurance information. Proficient in Electronic Medical Records (EMR) systems to enhance patient care and satisfaction within fast-paced healthcare environments. Strong organizational and communication skills ensure effective appointment scheduling and patient coordination, facilitating operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Scheduler
GESINGER MEDICAL CENTER
11.2024 - Current
- Improved patient scheduling efficiency through effective inbound and outbound calls.
- Updated patient demographics to ensure accurate and complete medical charts.
- Communicated scheduling changes clearly, enhancing patient satisfaction and follow-up procedures.
- Verified insurance information to streamline patient appointment processes effectively.
- Managed patient charts and appointments using the Epic electronic health record platform.
- Optimized daily appointment calendars to reduce patient wait times significantly.
Patient Scheduler
MPF Federal
06.2024 - 08.2024
- Enhanced appointment scheduling by efficiently coordinating veteran referrals and communications.
- Maintained HIPAA compliance while managing sensitive patient information during scheduling.
- Delivered compassionate support, addressing patient concerns about appointments and procedures.
- Facilitated timely updates on appointment availability and cancellations with medical staff.
- Streamlined communication between veterans and facilities for effective appointment scheduling.
Patient Scheduler
T2 Flex Sharp Health Care
03.2023 - 05.2024
- Streamlined appointment scheduling through EPIC, enhancing patient access and efficiency.
- Conducted pediatric physicals, ensuring comprehensive care for young patients.
- Developed office policies that improved scheduling procedures and operational efficiency.
- Provided exceptional patient support by answering questions and assisting with appointments.
- Managed prescription refills, ensuring timely medication access for patients.
- Verified insurance eligibility prior to appointments, reducing billing discrepancies.
Education
Associate's degree - Medical Assistant
Ultimate Medical Academy
FL01.2023
Skills
- Effective communication
- Medical coding expertise
- Efficient typing
- Professional phone communication
- Healthcare coding
- Healthcare receptionist
- Patient appointment coordination
- Patient service
- Data Entry
- Medical terminology
- Insurance verification
- EMR Systems
- Clerical experience
- Personal assistant experience
- Windows
- Word processing
- Conflict management
- HIPAA
- Administrative Experience
- Organizational skills
- Microsoft Excel
- Multi-line phone systems
- Computer skills
- Appointment scheduling
- Computer literacy
- Epic
- Medical Office Experience
- Patient Care
Certification
- Driver's License
- Certified Medical Assistant
- CPR Certification
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Scheduler
GESINGER MEDICAL CENTER
11.2024 - Current
Patient Scheduler
MPF Federal
06.2024 - 08.2024
Patient Scheduler
T2 Flex Sharp Health Care
03.2023 - 05.2024
Associate's degree - Medical Assistant
Ultimate Medical Academy