Heather Brown
Lacoochee
Summary
Detail-oriented professional with extensive experience in patient scheduling and registration. Proficient in managing workflows contributing to improved operational efficiency and enhanced patient experiences.
Overview
23
23
years of professional experience
Work History
Patient Scheduler
UW Health Hospital and Clinics
Madison
11.2022 - 12.2025
- Worked in Cardiac Rehab as the scheduler.
- Answer phone calls. Check voicemails.
- Triaged new referrals according to department and insurance guidelines to determine if they qualify for the program.
- Received outside referrals by fax, transcribing them into EPIC.
- Calling to schedule qualifying referrals.
- Work with EPIC systems, RightFax.
- Work with the prior authorization department in making sure all necessary prior authorizations are obtained prior to the patient beginning cardiac rehab.
Patient Access Representative
SSM Health Dean Medical Group
Janesville
03.2016 - 10.2022
- Worked in Phone pod answering phones and scheduling appointments for Internal Medicine, Family Medicine, Neurology, Cardiology, Oncology, Pulmonary and Psychiatry
- Follow provider scheduling protocols and manage provider schedules.
- Work at desk in Physical Medicine and Optometry/Ophthalmology. Checking in patients for appointments, verifying demographics, and insurance information. Collecting copays.
- Communicate with clinical staff as patients call with medical concerns
Registration Clerk
Beloit Health System
Beloit
09.2002 - 09.2015
- Experience working in Emergency Department, Admissions and Clinic setting.
- Register patients for their visits (ER, outpatient clinic, lab and xray)
- Check in patients for admission to the hospital either through ER or direct admit.
- Enter demographic and insurance information.
- Work in busy, high stress environment.
- Prepare patient charts for upcoming appointments.
- Maintained confidentiality of patient records in compliance with regulations.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Trained new clerks on registration protocols and customer service techniques.
- Assisted with scheduling appointments based on provider availability.
Education
High School Diploma -
Hononegah High School
Rockton, IL06-2001
Skills
- EPIC charting
- Prior authorization
- Appointment scheduling
- Insurance verification
- Effective communication
- Workflow coordination
- Time management
- Team collaboration
- Multi-line phone systems
- Data entry proficiency
- Calendar management
- Insurance pre-certifications
- Copay collecting
- Patient confidentiality
Timeline
Patient Scheduler
UW Health Hospital and Clinics
11.2022 - 12.2025
Patient Access Representative
SSM Health Dean Medical Group
03.2016 - 10.2022
Registration Clerk
Beloit Health System
09.2002 - 09.2015
High School Diploma -
Hononegah High School