Quanesha Smith
Memphis,TN
Summary
Professional receptionist skilled in managing front desk operations and providing exceptional customer service. Adept at handling inquiries, coordinating appointments, and maintaining organized workspace. Strong focus on collaborative teamwork, ensuring smooth daily operations, and adapting to evolving needs. Reliable and personable, with proficiency in communication, multitasking, and problem-solving.
Overview
11
11
years of professional experience
Work History
Desk Receptionist
Grace And Mercy Elderly Care
05.2023 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling and maintained organized front office systems.
- Implemented efficient filing systems to enhance record-keeping accuracy and accessibility.
Customer Service Representative
Conduit Global Call Center
02.2019 - 05.2023
- Assisted customers with inquiries and provided accurate product information.
- Handled customer complaints efficiently, ensuring satisfactory resolutions.
- Recorded and maintained customer interactions in CRM systems for future reference.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Customer Service Representative
Pizzahut Call Center
02.2015 - 05.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new associates on systems and processes, improving team performance and service quality.
- Implemented process improvements, resulting in streamlined workflows and reduced response times.
- Analyzed customer feedback to identify trends, leading to enhanced service offerings and solutions.
- Assisted customers with inquiries and provided accurate product information.
- Handled customer complaints efficiently, ensuring satisfactory resolutions.
Education
High School Diploma -
Trezvant High School
Memphis, TN05-2017
Skills
- Strong organization
- Customer service expertise
- File organization
- Scheduling appointments
- Document management
- Customer/Client relations
- Time management
- Telephone skills
Timeline
Desk Receptionist
Grace And Mercy Elderly Care
05.2023 - Current
Customer Service Representative
Conduit Global Call Center
02.2019 - 05.2023
Customer Service Representative
Pizzahut Call Center
02.2015 - 05.2019
High School Diploma -
Trezvant High School
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