Quanette Cauthen
The Bronx,NY
Summary
Adept at enhancing customer satisfaction and maintaining security, my tenure at New York City Transit Authority honed my problem-solving abilities and security awareness. Skilled in cash handling and conflict resolution, I excel in fast-paced environments, ensuring operational excellence and safety. My proactive approach and adaptability have significantly contributed to team success and customer service excellence.
Overview
19
19
years of professional experience
Work History
Station Agent
New York City Transit Authority
New York, NY
03.2022 - Current
- Enhance customer satisfaction by providing timely and accurate information on train schedules and routes.
- Provide excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
- Collaborate with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
- Maintains a safe and orderly station environment through regular inspections and immediate reporting of any suspicious or unauthorized activities.
Security Officer
Allied Universal Security Services
New York, NY
08.2015 - 03.2022
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Work-Study Receptionist
ASA College
Brooklyn, NY
07.2014 - 01.2015
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with students and faculty.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Teller
Ponce Bank
Brooklyn, NY
04.2009 - 05.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Asst. Cash Supply Teller
Emigrant Savings Bank
New York, NY
06.2005 - 04.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Bachelor Of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2019
Skills
- Security awareness
- Servicing procedures
- Quick Thinking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Cash Handling
- Team building
- Telephone reception
- Conflict Resolution
- Computer Literacy
- Documentation
Timeline
Station Agent
New York City Transit Authority
03.2022 - Current
Security Officer
Allied Universal Security Services
08.2015 - 03.2022
Work-Study Receptionist
ASA College
07.2014 - 01.2015
Teller
Ponce Bank
04.2009 - 05.2012
Asst. Cash Supply Teller
Emigrant Savings Bank
06.2005 - 04.2007
Bachelor Of Science - Criminal Justice
John Jay College of Criminal Justice