Quang Bui
Tacoma,WA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
3
3
years of professional experience
Work History
Internship I.T Technician Support
Lavner Education
06.2023 - 08.2023
- Led overhaul and strategic deployment of troubleshooting protocols for both hardware and software networking issues, leading to 30% reduction in system downtime and significantly enhancing operational efficiency
- Increased network connectivity reliability by 20% through targeted optimizations and adjustments, effectively eliminating critical system bottlenecks
- Introduced and integrated communication platforms such as Slack and Jabber, increasing organizational connectivity by 40% and enhancing team collaboration
YMCA Membership Service Representative
YMCA
10.2021 - 06.2023
- Boosted customer satisfaction by managing over 200 Salesforce accounts, which contributed to 15% increase in member retention rates through strategic service approaches and proactive account oversight
- Initiated and executed sales strategies that led to 10% increase in membership sales, showcasing effective account management and customer engagement
- Ensured integrity and accessibility of backend MySQL databases, maintaining data accuracy at 99% rate and supporting essential operational and service delivery functions
Champs Sports Sales Associate
Champs Sports
06.2020 - 10.2021
- Managed retail operations emphasizing superior customer service, achieving 5% improvement in store satisfaction ratings
- Increased sales for primary product lines by 10% through expert knowledge and customized service, strengthening brand's position in market
- Achieved 100% rate in transactional accuracy, enhancing operational efficiency and trust in customer interactions
Education
Bachelor of Science in Information Technology - Focus in Information Assurance & Cybersecurity
University Of Washington Tacoma
Tacoma, WA06.2024
Skills
- Network Security
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- Technical Troubleshooting
PROJECT EXPERIENCE
Shower Program Web Application for the YMCA:
- Collaboratively developed a web application that revolutionized the shower scheduling process for homeless guests by enhancing efficiency by 50%, using a tech stack comprising JavaScript, HTML, CSS, and SQL.
- Devised a database management system that streamlined guest information processing, reducing administrative workload by 25% and optimizing facility usage monitoring.
Account Usage Analyzer for Lavner Education:
- Created a Python and JavaScript application to scrutinize Google Spreadsheet data of user accounts, leading to a 40% reduction in account redundancy and enhancing overall resource management.
Small Home Office WAN Simulation:
- Led a detailed WAN simulation project using Packet Tracer, targeting essential aspects of network security and configuration. This initiative strengthened network defenses by identifying and addressing over 10 potential security threats directly.
Timeline
Internship I.T Technician Support
Lavner Education
06.2023 - 08.2023
YMCA Membership Service Representative
YMCA
10.2021 - 06.2023
Champs Sports Sales Associate
Champs Sports
06.2020 - 10.2021
Bachelor of Science in Information Technology - Focus in Information Assurance & Cybersecurity
University Of Washington Tacoma
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