Quang Huynh
Accomplished manager with a strong background in staff training and development. Focused on fostering team collaboration and optimizing processes to enhance overall service delivery and client engagement.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Dynamic operations manager with expertise in team leadership and strategic planning. Proven ability to enhance service delivery and boost team performance while maintaining high standards of client satisfaction.
Work History
Manager Nail Salon and Nail Technician
10 Years 1 Month- Oversaw daily operations, ensuring high standards of service and client satisfaction.
- Developed and implemented training programs for staff, enhancing service delivery and team performance.
- Managed inventory control systems to streamline product availability and reduce costs.
- Conducted regular quality assessments to maintain spa cleanliness and operational efficiency.
- Collaborated with marketing team to promote services, resulting in increased client engagement.
- Implemented scheduling processes that improved appointment efficiency and reduced wait times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Printing Machine Operator
Machine operator/Bindery/Cutting Machine/Stiching/Folding/Mailing/Receiving and Purchasing/Plate Making/Blue Print.
Store Manager
2 Years 3 Months- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members, enhancing overall staff performance and customer service quality.
- Implemented loss prevention strategies, reducing inventory shrinkage through effective monitoring practices.
- Analyzed sales data to optimize product placement and improve merchandising strategies.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Developed weekly schedules to maintain adequate staffing levels during peak hours and events.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.