QUANICK HODGES
Summary
Dedicated Care Coordinator with over 7 years of experience in managing client needs and coordinating services in both remote and on-site environments. Expertise in communication, escalation handling, and meticulous record-keeping ensures timely issue resolution, continuity of care, and alignment among multidisciplinary teams. Committed to enhancing care access and improving client outcomes through strategic case management and transparent communication with providers. Proven ability to foster collaborative relationships that drive positive results in client care.
Overview
7
7
years of professional experience
Work History
Virtual Coordinator 1
Comcast
01.2020 - 01.2025
- Managed remote administrative tasks to support team productivity and communication across a distributed workforce.
- Used digital tools to facilitate information sharing and track customers.
- Ensured smooth virtual workflows through proactive problem-solving and clear communication.
- Maintained team alignment while working independently.
Columbus Air Force Base
01.2018 - 01.2020
- Greeted and assisted guests, ensuring a positive and welcoming experience.
- Managed multiple responsibilities simultaneously in a fast-paced environment.
- Maintained detailed records and adhered to established procedures.
Education
Master of Public Health -
Mississippi University For Women
Columbus, MS2023
Bachelor of Science - Public Health
Mississippi University For Women
Columbus, MS2019
Associate Degree in Arts -
East Mississippi Community College
Columbus, MS2017
Skills
- Customer Escalation Management
- Written and Verbal Communication
- Time Management & Organization
- Adaptability & Collaboration
- Microsoft Office Tools
- Appointment Scheduling
- Data Entry
- Customer Service Support
- Data Analysis
- CRM Software
- Care planning and implementation
- Health education
- Needs assessment
- Resource coordination
- Care coordination
- HIPAA compliance
- Quality assurance
- Relationship building
- Caseload management
- Time management
- Policy and procedure modification
Timeline
Virtual Coordinator 1
Comcast
01.2020 - 01.2025
Columbus Air Force Base
01.2018 - 01.2020
Master of Public Health -
Mississippi University For Women
Bachelor of Science - Public Health
Mississippi University For Women
Associate Degree in Arts -
East Mississippi Community College