Michael Breeden
Durham,NC
Summary
Operations, logistics and customer service professional with over 7 years of experience supporting high-volume, regulated, and customer-focused environments. Strong background in scheduling coordination, maintenance operations, fleet support, technical support, and cross-functional communication. Proven ability to manage workflows, support compliance initiatives, improve operational efficiency, and contribute to team development and service continuity.
Overview
7
7
years of professional experience
Work History
Maintenance Coordinator / Dispatcher
Environmental Protection Agency (EPA)
Raleigh, NC
06.2025 - 12.2025
- Coordinated preventative maintenance scheduling for facility and operational equipment.
- Managed 100+ work orders and compliance documentation to support audit readiness.
- Liaised between technicians and stakeholders to prioritize tasks and reduce downtime.
- Maintained disciplined record-keeping aligned with federal compliance standards.
Lead Dispatch Customer Service Representative
Spectrum
Morrisville, NC
02.2023 - 05.2025
- Supported frontline operations and reinforced service quality standards.
- Resolved escalated customer issues through cross-department coordination.
- Reviewed metrics and contributed to workflow improvements.
- Promoted consistent escalation management practices.
Driver / Operations Lead
FedEx
Durham, NC
05.2021 - 01.2023
- Began as delivery driver responsible for safety, route efficiency, and customer satisfaction.
- Advanced into operations-focused role supporting scheduling and fleet readiness.
- Assisted with dispatch coordination and staffing alignment.
- Helped maintain equipment readiness in high-volume distribution environment.
Network Analyst
NetApp
Morrisville, NC
04.2020 - 04.2021
- Coordinated incident resolution across engineering and operations teams.
- Served as escalation contact for complex technical issues.
- Maintained documentation to improve response efficiency.
Service Desk Analyst
SunTrust
Raleigh, NC
07.2018 - 04.2020
- Provided technical support and escalation handling for end users.
- Delivered MacOS X troubleshooting and support for enterprise systems.
- Supported 50+ users daily with system, hardware, and connectivity issues.
- Managed VPN connectivity troubleshooting and remote access support.
- Escalated complex incidents from Tier 1 to Tier 2 support teams.
- Installed and maintained systems and hardware.
- Documented incidents to strengthen service continuity.
Education
High School Diploma - undefined
Hillside High School
Information Technology
Durham Technical Community College
03.2026
Skills
- Scheduling & Resource Coordination
- Preventative Maintenance
- Fleet Support
- Operations Management
- Compliance & Audit Documentation
- SAP
- Customer Escalation Management
- Cross-Functional Communication
- Process Improvement
- Technical Support
- MacOS X Troubleshooting
- VPN Support
- Tier 1–Tier 2 Escalation
- Customer Service Expert
- Scheduling coordination
Accomplishments
- Led daily logistics operations for a high-volume facility, coordinating staffing and workflow to maintain 98% on-time shipment performance during peak periods, retained all drivers.
- Resolved 1,500+ enterprise technical support requests annually, improving system uptime and user productivity across a multi-platform environment.
- At spectrum, led the eastern district for highest customer satisfaction rate at 97.9%. Lead team of 15 to 12 internal promotions over the span of 2 years.
Timeline
Maintenance Coordinator / Dispatcher
Environmental Protection Agency (EPA)
06.2025 - 12.2025
Lead Dispatch Customer Service Representative
Spectrum
02.2023 - 05.2025
Driver / Operations Lead
FedEx
05.2021 - 01.2023
Network Analyst
NetApp
04.2020 - 04.2021
Service Desk Analyst
SunTrust
07.2018 - 04.2020
High School Diploma - undefined
Hillside High School
Information Technology
Durham Technical Community College