Experienced and detail-oriented dispatcher with a proven ability to effectively manage high-volume emergency and non-emergency calls, handling up to 150+ calls per shift. Proficient in telecommunication systems, call prioritization, and resource coordination in fast-paced environments. Dedicated to improving response times and facilitating efficient communication across teams to meet service demands.
Hi, I’m
Ashley Milam-Eaton
Dispatcher
Antioch,CA
Summary
Overview
5
years of professional experience
1
Certification
Work History
Bay Medic
Dispatcher
02.2024 - Current
Job overview
- Manage emergency and non-emergency dispatch for medical services, handling up to 100+ calls per night
- Prioritize and route calls to medical teams, reducing response times by 20% through efficient communication
- Maintain detailed records and logs, ensuring compliance with regulatory standards and company policies
- Coordinate with medical personnel to streamline response processes, ensuring timely interventions
Allied Universal Security
Dispatcher/Customer Service
05.2022 - 01.2024
Job overview
- Handled up to 150+ emergency and service-related calls per night, ensuring rapid communication between field teams and supervisors
- Successfully resolved 90% of service requests on the first call, leading to improved customer satisfaction
- Developed daily schedules and optimized work assignments, reducing scheduling conflicts by 15%
- Collaborated with supervisors to address escalated issues, achieving a 98% client satisfaction rate
PACWEST Security Services
Security Field Supervisor
07.2021 - 05.2022
Job overview
- Supervised and managed a team of 15 security personnel, ensuring full coverage and compliance with safety protocols
- Increased team efficiency by 12% through enhanced training programs and operational adjustments
- Reduced incidents by 8% by reinforcing safety measures and improving communication between security staff and clients
Bay Alarm
Video Dispatcher
02.2021 - 06.2021
Job overview
- Monitored and responded to 80+ video alarm signals per shift, ensuring timely action and coordination with law enforcement and emergency personnel
- Reduced false alarms by 10% through efficient assessment of video footage, improving operational efficiency
- Provided real-time support to customers, achieving a 95% satisfaction rating in follow-up surveys
Adecco Staffing Solutions
Inbound Call Center Representative
02.2020 - 02.2021
Job overview
- Managed an average of 100+ inbound customer calls daily, providing solutions and troubleshooting support
- Improved first-call resolution rate by 20% through proactive problem-solving techniques
- Assisted with product inquiries, account updates, and billing concerns, achieving a 90% customer satisfaction rating
Education
Laney CollegeOakland, CA
Associate in Arts (AA) from Business Administration
10.2025
University Overview
Pittsburg Adult Education CenterPittsburg, CA
High School Diploma
06.2016
University Overview
Skills
- Emergency Dispatching
- Call Management & Prioritization
- Telecommunication Systems
- Scheduling & Resource Coordination
Certification
- First Aid, 11/30/25
- TWIC Card
- Guard Card
- HIPAA Awareness for Couriers
Timeline
Dispatcher
Bay Medic
02.2024 - Current
Dispatcher/Customer Service
Allied Universal Security
05.2022 - 01.2024
Security Field Supervisor
PACWEST Security Services
07.2021 - 05.2022
Video Dispatcher
Bay Alarm
02.2021 - 06.2021
Inbound Call Center Representative
Adecco Staffing Solutions
02.2020 - 02.2021
Laney College
Associate in Arts (AA) from Business Administration
Pittsburg Adult Education Center
High School Diploma