Yesseny Laake
Middlebury College Department of Public Safety
Bristol,USA
1
Language
12
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Dispatcher
3 Years 9 Months- Answered incoming emergency and non-emergency calls, routed inquiries, and dispatched campus safety or security personnel to ensure timely response.
- Monitored electronic security systems, fire alarms, emergency code activations, and surveillance equipment to enhance campus safety.
- Maintained radio and phone contact with active patrol officers, logged event details accurately into computer systems, and acted as communication link to local emergency services.
- Handled confidential community data with strict discretion and provided general or emergency directions to students, faculty, staff and visitors.
Dispatcher/ Quality Assurance/ Admin
10 Months- Liaised with airline customers and catering facility to ensure clear communication and service satisfaction.
- Coordinated with deployed personnel to track location and progress of catering operations, enhancing service delivery.
- Ensured all edible items and facilities met federally required safety recommendations.
- Compiled and delivered required bonded documentation to catering facility daily, ensuring compliance with airline standards.
- Prepared and troubleshot electronic devices for flights that required such equipment.
- Provided support to the company by completing various assigned tasks to ensure smooth operations.
Food Safety Quality Assurance Technician
4 Months- Inspected production areas and equipment during pre-operation and throughout shifts to maintain clean, safe work environments and implemented corrective measures for accidents and noncompliance.
- Stayed current on all plant procedures and standards including HACCP, SSOPs, and GMPs to maintain compliance.
- Performed product inspections throughout the production process to confirm all products met customer specifications and plant quality guidelines.
- Conducted and organized quality control documentation, including hourly production area checks, CCPs, GMP/SSOPs, weight calibration, AllerSnap, Hygiena Allergen swabs, and pre-shipment inspections.
Quality Control Inspector
3 Months- Monitored and enforced GMP, quality specifications, and food safety compliance to ensure product integrity.
- Verify HACCP verification checks are being performed as specified.
- Perform product specification analysis based on customer specs and document accordingly.
- Analyzed product specifications against customer requirements and documented findings to maintain quality standards.
- Conducted post-op inspections and documented corrective actions to address compliance issues.
- Conducted thorough inspection of questionable raw material to ensure compliance with quality standards.
- Handled various tasks from QA management to meet business requirements.
Quality Assurance Analyst – Independent Contractor
1 Year- Collaborated with developers and management to validate accuracy of SSRS reports.
- Met with client to gather and document client’s requirements for improving reports and processes.
- Facilitated client meetings to gather and document requirements for report and process enhancements.
- Worked closely with developers and management to test the accuracy of SSRS reports.
- Provided and discussed feedback on lessons learned after each production release.
- Tested, documented, and audited Electronic Toll Collection System for multiple tolling authorities.
- Documented Factory Acceptance Test, Site Acceptance Test, and Commissioning Tests.
- Performed regression testing on systems after hardware and software upgrades.
SAP/Software Quality Assurance Analyst – Manual Testing
4 Years- Developed and maintained scalable test suites and generated manual test scenarios for upload onto HPQC/ALM and JIRA, improving testing efficiency.
- Wrote, monitored, performed, and evaluated application tests using industry standard testing tools and scripting languages.
- Developed and maintained repeatable and scalable test suites, and generated manual test scenarios to upload onto HPQC/ALM and JIRA.
- Performed cross-browser testing on front-end and back-end of web applications, ensuring compatibility and performance across multiple web browsers.
- Represented the quality assurance team in meetings and escalated QA issues.
- Conducted Ad-hoc Testing, Unit Testing, Integration Testing, Regression Testing, and User Acceptance Testing on various SAP ERP modules including CO, CRM, FICO, HR/HCM, SD, MM, and PP.
- Executed testing in SAP using SD & MM modules to create sales orders, bill of materials, purchase orders, purchasing requisitions, RMAs, good receipts, and invoicing, ensuring alignment with client requirements.
Education
HS Diploma
Certificate - Tech Skills
Diploma
Skills
Microsoft Office proficiency
Task prioritization
Critical thinking
Interpersonal skills
Call prioritization
Emergency dispatching
Multitasking skills
Problem-solving skills
Communication skills
Time management
Incident reporting
Languages
Speak, Read, Write in Spanish
Timeline
Dispatcher
Middlebury College Department of Public Safety
01.2023 - CurrentRead More
Dispatcher/ Quality Assurance/ Admin
Flying Food Group
10.2021 - 08.2022Read More
Food Safety Quality Assurance Technician
Fresh From Texas
05.2021 - 09.2021Read More
Quality Control Inspector
LSG Skychef's
12.2019 - 03.2020Read More
Quality Assurance Analyst – Independent Contractor
SNI Companies
09.2018 - 09.2019Read More
SAP/Software Quality Assurance Analyst – Manual Testing
Crestron Electronics, Inc.
08.2014 - 08.2018Read More
Chubb Institute
Diploma
Read More
CompTIA Security + Certified Professional
Certificate from Tech Skills
Read More
George Washington High School
HS Diploma
Read More