Quanis Sullivan
Saint Cloud,MN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Results-driven Credit Specialist experience in running credit applications to assist with loan portfolios. A sharp employee skilled in scrutinizing financial data and analytics. Ready for a new position where a financial background can be best utilized.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credit Specialist
Fingerhut
St. Cloud, MN
04.2022 - 01.2023
- Assisted in the resolution of disputes between customers and creditors or debt collectors.
- Identified valuable solutions for customers with credit problems.
- Ensured that all documents are filed accurately according to established procedures.
- Negotiated settlements with customers who had fallen behind on payments or were at risk of defaulting on their loans.
- Verified accuracy of customer information, including income and employment status.
- Partnered with customers by using effective communication skills to boost payment process.
Cake Decorator
Coborns
St. Cloud, MN
08.2021 - 10.2022
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Incorporated creative elements into cake designs as requested by clients.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
Cashier
Domino's Pizza
Eden Prairie, MN
10.2016 - 07.2019
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Sales Associate
Plato's Closet
Eden Prairie, MN
06.2017 - 07.2018
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Some College (No Degree) - Cosmetology Education
Minnesota School of Cosmetology
Saint Paul, MN04-2015
High School Diploma -
Eden Prairie Senior High School
Eden Prairie, MN06-2013
Skills
- Effective Communication
- Customer Records Analysis
- Portfolio Management
- Credit Decision Making
- Documentation Review
- Telephone and Email Etiquette
- Data Analytics
- Customer Relations
- Quality Controls
- Sales Support
Certification
- OSHA certified
- Trained Credit Specialty
- Trained Cosmetologist
Accomplishments
- employee of the MONTH( at least once, at all locations)
Affiliations
- charitable activities
- Mom of 1
Timeline
Credit Specialist
Fingerhut
04.2022 - 01.2023
Cake Decorator
Coborns
08.2021 - 10.2022
Sales Associate
Plato's Closet
06.2017 - 07.2018
Cashier
Domino's Pizza
10.2016 - 07.2019
Some College (No Degree) - Cosmetology Education
Minnesota School of Cosmetology
High School Diploma -
Eden Prairie Senior High School
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