Quanisha Dearman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Program Supervisor
BCFS Health and Human Services
12.2022 - Current
- Assist in submission of monthly/quarterly reports to federal or state agencies
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Utilize productivity tools to monitor productivity of lead case manager, case managers, educator and community health workers and provide constructive feedback
- Participate in conference calls with partner agencies as assigned by the program director
- Review Efforts to Outcomes/Salesforce reports for compliance with program requirements
- Coordination of supplemental programs and projects such as collaborative improvement, local community coalition involvement and innovation networks including community action networks
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Lead Case Manager
BCFS Health and Human Services
12.2021 - 12.2022
- Supervision of case managers and home visits/health education classes scheduled
- Provide guidance to case managers as required on a weekly basis
- Conduct group health and education classes.
- Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Developed and implemented training programs for new case managers, improving overall team performance.
Case Manager
BCFS Health and Human Services
03.2020 - 12.2021
- Conduct home visits to assess the client's needs for case plan development, establish rapport, and obtain standardized assessments
- Make appropriate referrals based on client case history and needs
- Assist clients in completing the Medicaid/CHIP application process as well as any other benefits for which they are eligible
- Advocate for individuals and families with social service needs
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Community Health Worker
BCFS Health and Human Services
01.2020 - 03.2020
- Outreach to community and intake assessment.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Developed and maintained relationships with community partners to build program scope.
- Explained required eligibility applications to patients and helped complete applications for services.
Classroom Assistant
Tyler Independent School District
09.2019 - 01.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
Substitute Teacher
Tyler Independent School District
06.2018 - 09.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Direct Support Professional
Community Access
12.2016 - 06.2018
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Associate
JCPenney
10.2014 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
MBA - Business Analytics
University of Dallas
Irving, TX09.2026
Bachelor of Science - Business
University of Texas At Tyler
Tyler, TX08.2019
Associate of Science - General Studies
Tyler Junior College
Tyler, TX05.2016
Skills
- Staff Development
- Office Administration
- Document Management
- Operational leadership
- Reporting Requirements
- Program Management
- Hiring and recruitment knowledge
- Team Oversight
- Data Analysis
Timeline
Program Supervisor
BCFS Health and Human Services
12.2022 - Current
Lead Case Manager
BCFS Health and Human Services
12.2021 - 12.2022
Case Manager
BCFS Health and Human Services
03.2020 - 12.2021
Community Health Worker
BCFS Health and Human Services
01.2020 - 03.2020
Classroom Assistant
Tyler Independent School District
09.2019 - 01.2020
Substitute Teacher
Tyler Independent School District
06.2018 - 09.2019
Direct Support Professional
Community Access
12.2016 - 06.2018
Customer Service Associate
JCPenney
10.2014 - 01.2017
MBA - Business Analytics
University of Dallas
Bachelor of Science - Business
University of Texas At Tyler
Associate of Science - General Studies
Tyler Junior College
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