Ricardo Gonzalez

Provide case management services to the population affected by natural disasters.

Conduct Needs Assessments on an as-needed basis.

Maintain a full caseload, updating individualized plans as survivors move forward in recovery.

Maintain regular contact with survivors commensurate with level of survivor need.

Prepare, compile, and submit accurate case files.

Continually assess ongoing changes in behavior, circumstances, or conditions that may affect survivor safety and needs.

Engage and involve the client in the casework process.

Demonstrate client progress toward risk reduction, achievement of goals, and positive case outcomes.

Maintain accurate records, files, forms, statistics and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.

• Maintained accurate record of resident care services and reported any changes in condition to supervisor.
• Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
• Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
• Performed basic first aid when needed or requested.
• Organized social events for residents such as movie nights, game nights.
• Cleaned and organized patients' living quarters.
• Supervise adults and family units asylum seekers in a emergency shelter setting.

• Responsible for the safe and secure transportation of unaccompanied minor(s) and families in a humane manner and in accordance with MVM’s established transportation by land and air policies and procedures
• Ensures that an orientation is provided to all children and families in a language they understand
• Reviews the documentation to ensure it contains all information needed for travel
• Completes, verifies, and provides documentation to all parties involved
• Prepares to work with uncooperative individuals in both controlled and uncontrolled situations.
• Prepares meals and snacks for the children and/or family units for the duration of the transport.

• Created shipping labels to complete daily order processing.
• Packed, weighed and shipped items per customer specifications.
• Organized items on racks, shelves and bins to maintain established order.
• Reviewed orders to verify products met specifications.
• Picked and packed order items.

Provide supervision to unaccompanied minors in a emergency shelter setting.

• Coordinated transportation for medical appointments and other errands.
• Monitored client progress and reported changes in behavior or physical condition to supervisor.
• Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
• Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
• Organized paperwork related to case notes, assessment forms and discharge summaries.
• Maintained accurate records of all services provided to clients.
• Performed basic first aid procedures when necessary.

Provide supervision to unaccompanied minors in a emergency shelter setting.

• Coordinated transportation for medical appointments and other errands.
• Monitored client progress and reported changes in behavior or physical condition to supervisor.
• Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
• Organized paperwork related to case notes, assessment forms and discharge summaries.
• Maintained accurate records of all services provided to clients.
• Responded promptly to emergency situations using sound judgment techniques.
• Performed basic first aid procedures when necessary.

• Maintained stock levels in accordance with company policies.
• Received and tracked incoming inventory shipments.
• Organized warehouse space for efficient storage of products.
• Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
• Assembled orders according to customer requests.
• Operated scanners, computers, and other equipment to track orders.
• Performed cycle counts to maintain accurate inventory records.
• Inspected damaged goods prior to disposal or return to vendor.
• Ensured safety protocols were followed at all times while operating machinery.

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.

• Greeted customers, identified their needs and provided assistance with product selection.
• Maintained an organized store environment by restocking shelves and organizing displays.
• Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
• Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
• Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
• Processed returns and exchanges according to company policies while maintaining positive customer relations.
• Utilized promotional materials such as signs and banners to draw attention to special offers or new products.

• Sweep, mop and vacuum floors of all areas.
• Clean and sanitize restrooms, sinks, countertops and other surfaces.
• Empty wastebaskets and trash containers.
• Disinfect equipment and supplies using germicides or steam-cleaning equipment.
• Replenish bathroom supplies such as soap, paper towels and toilet tissue.
• Clean windows, walls, ceilings, carpets and furniture in assigned areas.
• Maintain janitorial supply inventory.
• Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
• Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.