Mai Nguyen
Port Arthur,TX
Summary
Dedicated Licensed Vocational Nurse with clinic experience. Expertise in patient care, medical procedures, and Electronic Health Records software enhances operational efficiency. Proven initiative in enhancing patient satisfaction and optimizing clinic workflows.
Overview
17
17
years of professional experience
Work History
Disaster Case Manager
Disaster Services Corporation, SVDP-USA
Jefferson County, United States
09.2025 - Current
- Delivered comprehensive disaster case management services to individuals and families affected by disasters, facilitating their recovery process.
- Conduct thorough needs assessments to identify immediate and long-term recovery needs, and develop individualized recovery plans.
- Guided clients through applications for disaster assistance programs, securing essential housing, utility, and financial support.
- Coordinate with Long-Term Recovery Groups (LTRGs), the American Red Cross, and community partners to secure resources and address unmet needs.
- Maintained accurate documentation in TCR, ensured compliance with program guidelines, and advocated for clients at Unmet Needs Tables to secure additional assistance.
Telephone Triage Nurse
GI Alliance
Beaumont, United States
10.2021 - 08.2025
- Conduct phone triage to assess patient concerns and communicate relevant information to healthcare providers.
- Communicate lab and diagnostic results to patients in a timely, accurate, and professional manner.
- Manage prescription requests, including new orders and refills, in accordance with provider-approved protocols.
- Coordinated with physicians to clarify and process medication orders.
- Educated patients on tests, procedures, and treatment plans, enhancing understanding and compliance.
- Provide patient education regarding medications, including dosage, side effects, and proper administration.
- Create and process orders for laboratory tests, diagnostic procedures, and referrals, ensuring accuracy and completeness.
- Submitted prior authorizations, monitored determinations, followed up on denials, and completed appeals to ensure medication access for patients.
- Coordinate intake of specialty medication referrals by ensuring all required documentation is complete and accurate.
- Verify patient insurance benefits and eligibility for specialty medications and obtain prior authorizations according to payer requirements.
- Maintain accurate and timely documentation of all patient interactions and clinical information within gGastro, ensuring compliance with organizational and regulatory standards.
Disaster Case Manager
Disaster Services Corporation, SVDP-USA
Beaumont-Port Arthur Area, United States
05.2018 - 08.2020
- Oversee a caseload of approximately 30 clients, providing comprehensive disaster recovery support and case management services.
- Collaborate with clients to develop individualized Recovery Plans and provide ongoing follow-up to support goal achievement and recovery progress.
- Conducted intake assessments to determine client eligibility, facilitating access to disaster recovery resources.
- Conduct home assessments to evaluate client needs and identify appropriate resources and services.
- Advocate on behalf of clients to ensure access to necessary assistance and support systems.
- Verify and review supporting documentation to ensure completeness and compliance.
- Tracked referrals, services, and case progress, ensuring timely delivery of support and resources to clients.
- Accurately enter and maintain case documentation in DART in a timely manner, ensuring compliance with reporting requirements.
- Audit case files for accuracy and completeness and make referrals to community resources as appropriate.
- Participated in team meetings and community outreach events, enhancing coordination of services and community engagement.
- Prepare and submit required reports in accordance with program and organizational standards.
- Provided Vietnamese language interpretation services to ensure effective communication with clients.
Home Health LVN
CONTACT CARE HEALTH SERVICES INC.
Houston, United States
07.2017 - 07.2018
- Document patient information in Kinnser and Perfect after each visit, ensuring timely and complete clinical records for continuity of care.
- Closely monitor patients with acute and chronic conditions, reporting changes in status to the appropriate clinical staff.
- Monitor patients with acute and chronic conditions, reporting changes in status to clinical staff to facilitate prompt interventions.
- Educate patients and family members on home health care procedures, disease management, and safety practices to support optimal health outcomes.
- Educate patients and family members on home health care procedures and disease management, enhancing understanding and promoting optimal health outcomes.
- Adhere to HIPAA regulations to maintain patient confidentiality and ensure compliance with privacy standards.
- Follow infection control protocols to promote a safe care environment for patients, families, and staff.
Home Health LVN
CARING ANGEL HEALTHCARE SERVICES, INC.
Stafford, United States
06.2017 - 03.2018
- Provide skilled nursing care to patients in their homes, including assessment, monitoring, and documentation of health status.
- Conducted comprehensive patient evaluations, obtained vital signs, and performed ordered clinical procedures, enhancing patient care and treatment accuracy.
- Monitor acute and chronic conditions, assess changes in patient status, and report concerns promptly to the provider.
- Educated patients and family members on disease processes, medications, and treatment plans, promoting safety, independence, and adherence to care plans.
- Document all patient care accurately and timely in CradleMRx.
- Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
- Follow infection control and safety protocols to reduce risk and ensure a safe home care environment.
- Coordinated care through effective communication with physicians, case managers, and other healthcare professionals, ensuring continuity of care.
Lead LVN
Gulf Coast Health Center, Inc.
Port Arthur, United States
11.2014 - 05.2016
- Perform EKGs, phlebotomy, and administer medications and vaccines in accordance with clinical protocols and provider orders.
- Monitored patients' vital signs and observed for adverse reactions, promptly reporting concerns to healthcare providers.
- Delegated nursing duties to enhance patient care and streamline workflow.
- Obtain and accurately document patients' medical histories, medication histories, chief complaints, and allergies in MicroMD.
- Monitored expiration dates for medical supplies and medications to uphold safety and compliance standards.
- Maintain a clean, safe, and sanitary clinical environment in accordance with infection control guidelines.
- Maintained HIPAA regulations to protect patient confidentiality at all times.
- Schedule patient appointments and coordinate care to support efficient clinic operations.
- Provided Vietnamese translation and interpretation services to ensure accurate communication and patient understanding of care.
LVN Charge Nurse
Cypress Glen Nursing & Rehab
Port Arthur, United States
01.2009 - 11.2014
- Managed average of 33 patients per shift, assigning nursing tasks to staff to ensure efficient, safe patient care.
- Performed patient admissions and discharges, administered medications, managed enteral feedings via PEG tube, and provided injections as ordered.
- Delivered foley catheter and colostomy care, performed wound care, and completed weekly skin assessments to monitor skin integrity.
- Reported changes in patient condition to the physician and responsible party.
- Assisted patients with feeding to support nutritional needs.
- Obtained telephone orders from physicians and communicated orders to the pharmacy accurately and in a timely manner.
- Maintained strict patient confidentiality in compliance with HIPAA regulations.
- Completed narcotic counts at the beginning and end of each shift to ensure accountability and regulatory compliance.
Education
Certificate - Licensed Practical Nursing
Lamar State College
Port Arthur, TX08-2008
Certificate - Cosmetology Operator
Lamar State College
Port Arthur, TX08-2003
GED -
Texas Education Agency
Austin, TX07-2001
Skills
- Care coordination
- Patient assessment
- Screening and triaging
- Prior authorization
- Medication management
- Medical documentation
- Home health care
- EHR management
- HIPAA compliance
- Medical records security
- Computer literacy
- Case and task prioritization
- Multitasking
- Organizational skills
- Team collaboration
- Attention to detail
- Medical records security
Languages
Vietnamese
Timeline
Disaster Case Manager
Disaster Services Corporation, SVDP-USA
09.2025 - Current
Telephone Triage Nurse
GI Alliance
10.2021 - 08.2025
Disaster Case Manager
Disaster Services Corporation, SVDP-USA
05.2018 - 08.2020
Home Health LVN
CONTACT CARE HEALTH SERVICES INC.
07.2017 - 07.2018
Home Health LVN
CARING ANGEL HEALTHCARE SERVICES, INC.
06.2017 - 03.2018
Lead LVN
Gulf Coast Health Center, Inc.
11.2014 - 05.2016
LVN Charge Nurse
Cypress Glen Nursing & Rehab
01.2009 - 11.2014
Certificate - Licensed Practical Nursing
Lamar State College
Certificate - Cosmetology Operator
Lamar State College
GED -
Texas Education Agency