PORTIA DUNN
Reidsville,NC
Summary
A credentialing professional with solid expertise in managing and verifying credentials for healthcare providers. Strong focus on team collaboration and achieving results. Reliable and adaptable, meeting organizational standards and compliance requirements. Skilled in data management, regulatory compliance, and communication.
Overview
26
26
years of professional experience
Work History
HCS Licensing and Credentialing Specialist
UNC Healthcare 40 Hours Per Week
09.2024 - Current
- Provide exceptional customer service to healthcare professionals by guiding them through onboarding and credentialing processes.
- Reviewed and verified credentials for healthcare providers to ensure compliance with regulatory standards.
- Respond promptly to inquiries, resolve credentialing issues, and support applicants throughout the onboarding process.
- Coordinated the credentialing process, streamlining workflows for efficient application handling.
Customer Care / Certified Nursing Assistant
Interim Healthcare 40 Hours Per Week
01.2000 - 11.2025
- Deliver compassionate, high-quality customer care to patients and families by addressing needs promptly and professionally.
- Assist patients with daily living activities while ensuring comfort, dignity, and safety.
- Maintain detailed patient documentation and treatment records.
- Assisted nursing staff with patient assessments and routine medical procedures efficiently.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
Direct Support Professional
LIFE, Inc. 24 Hours Per Week
10.2023 - 02.2024
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Assisted in implementing personalized care plans, ensuring alignment with client goals and needs.
- Facilitated communication between clients and families, fostering strong support networks.
- Trained new staff on best practices for client care and safety protocols, enhancing team effectiveness.
- Conducted recreational activities to improve socialization and engagement among clients.
Customer Service / Inventory Control Clerk
QVC 40 Hours Per Week
09.2005 - 02.2022
- Monitored inventory levels to ensure optimal stock availability and minimize shortages.
- Conducted regular cycle counts to verify accuracy of inventory records and identify discrepancies.
- Utilized warehouse management systems to track incoming and outgoing products efficiently.
- Analyzed inventory data trends to inform purchasing decisions and reduce excess stock.
Education
Certified Nursing Assistant -
Beaufort Community College
01-1999
High School Diploma - undefined
Roanoke High School
01-1990
Skills
- Customer Service Excellence
- Strong Communication (Verbal/Written)
- Administrative Support
- Microsoft Office
- Data Entry & Record Keeping
- Problem-Solving & Decision Making
- Client Relations
- Inventory Management
- Team Collaboration
- Healthcare Support
- Clerical/Administrative Operations
Timeline
HCS Licensing and Credentialing Specialist
UNC Healthcare 40 Hours Per Week
09.2024 - Current
Direct Support Professional
LIFE, Inc. 24 Hours Per Week
10.2023 - 02.2024
Customer Service / Inventory Control Clerk
QVC 40 Hours Per Week
09.2005 - 02.2022
Customer Care / Certified Nursing Assistant
Interim Healthcare 40 Hours Per Week
01.2000 - 11.2025
High School Diploma - undefined
Roanoke High School
Certified Nursing Assistant -
Beaufort Community College