QUANISHA LOWERY
Hartford,CT
Summary
Driven professional with background in medical terminology and billing. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Senior Billing Coordinator
Adelbrook Inc
Cromwell, CT
07.2023 - Current
- Managed entire accounts receivable process, ensuring timely invoicing and collection activities.
- Managed daily cash receipts and deposits into bank accounts.
- Verified accuracy of invoice data including quantity, unit price, discounts, taxes.
- Analyzed customer accounts to identify any past due amounts or outstanding balances.
- Reviewed billing documents for accuracy and completeness prior to submission.
- Implemented strategies designed to reduce bad debt write-offs while increasing cash flow.
- Assisted in the preparation of monthly reports detailing billing activities.
- Collaborated with external auditors to provide requested information as part of annual audit process.
- Performed daily reconciliation of accounts receivable ledger entries against source documents.
- Ensured compliance with company policies regarding billing processes and procedures.
- Processed credit card payments using appropriate payment processing systems.
- Assisted in training new team members on departmental procedures related to billing operations.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Created aging reports on customer accounts receivable balances and communicated with customers regarding overdue payments.
- Performed daily data entry of financial transactions into accounting software.
- Generated weekly and monthly invoices and statements for customers in a timely manner.
Senior Medicare Billing Specialist Tier 2
ConnectiCare Inc
Farmington, CT
11.2020 - 07.2023
- Accurately performs financial transactions which include but are not limited to classifying, computing, preparing, posting, verifying and recording accounts receivable information
- Processes incoming payments in compliance with company policies and procedures
- Prepares invoices and receipts in a timely and accurate manner
- Initiate contact with customers via phone, email, or other communication channels to facilitate payment collections and resolve discrepancies
- Maintain accurate records of collections and account activity
- Resolves discrepancies and billing issues Responds to payment inquiries, recognizes issues, problems, or opportunities and determines whether action is needed
- Provide exceptional service to customers and respond promptly to inquiries
- Creates positive customer relationships by defusing escalated calls
CSR, Medicare Specialist
ConnectiCare Inc
Farmington, CT
11.2018 - 11.2020
- Provides efficient and effective service to customers based on the variety of inquiries and customer needs
- Proficient regarding benefits, coverage, billing, payments and claim policies and procedures
- Proficient regarding Medicare regulations and guidelines
- Composes routine correspondence, maintains records and files
- Evaluates correspondence and applications for completeness and accuracy
- Compliance & Regulatory Responsibilities: Knowledge of state and federal appeal and grievance regulatory requirements
- Manages large caseloads and effectively work in a fast-paced environment
- Responsible for entering data and scanning/uploading supporting documents
Expediter, Purchasing Assistant
McKesson
Farmington, CT
10.2016 - 11.2018
- Analyzed on hand inventory to determine any changes in usage and process annual vendor returns
- Maintained approved supplier list (ASL) and communicate with suppliers daily
- Maintained current pricing files with vendors for both sourced and non-sourced items ensuring that JDE system pricing is up to date
- Assured all purchase orders were acknowledged by the factory and acknowledge dates are entered AS- 400 (JDE)
- Assured all purchase orders have correct pricing, part numbers and required dates
- Facilitated communication with vendors, sales reps
- Assisted Buyers with weekly vendor purchasing
- Assisted Buyers with entering of drop ship purchase orders and stock purchase orders on vendor websites
- Expedited and tracked vendor purchase orders
- Responsible for documenting confirmations and tracking numbers
- Accounts Payable/Receivable
Escalation Customer Service Representative
Faneuil, Access Health CT
Bristol, CT
10.2014 - 10.2016
- Provided efficient and effective service to customers based on the variety of inquiries and customer needs
- Created positive customer relationships by defusing angry and upset customers
- Evaluated Medicaid applications for completeness and accuracy
- Evaluated confidential information
- Conducts quality audits of grievances, appropriate sources of information; including eligibility, claims, authorizations, service forms, faxes, and any additional information required to complete all grievance investigation’s
- Responsible for entering data and scanning/uploading supporting documents
Education
Associate of Arts - Accounting
Post University
Waterbury, CT06.2024
Skills
- 10 years of billing expertise, clerical support proficiency, and customer service experience
- Medical Billing Expertise
- Collections management proficiency and revenue cycle coordination
- Experienced in Medical Documentation Standards
- Billing software proficiency
- Effective prioritization skills, strong organizational abilities, and proficient task management
- Actively demonstrates attention to detail, documentation, and thorough follow-up processes
- Strong interpersonal skills; effective oral and written communication skills
- Demonstrates a commitment to learning quickly and effectively
- Fosters Positive Work Culture
Timeline
Senior Billing Coordinator
Adelbrook Inc
07.2023 - Current
Senior Medicare Billing Specialist Tier 2
ConnectiCare Inc
11.2020 - 07.2023
CSR, Medicare Specialist
ConnectiCare Inc
11.2018 - 11.2020
Expediter, Purchasing Assistant
McKesson
10.2016 - 11.2018
Escalation Customer Service Representative
Faneuil, Access Health CT
10.2014 - 10.2016
Associate of Arts - Accounting
Post University