Quanisha McNeal
USPS MAIL PROCESSING CLERK
Concord,CA
Summary
Dynamic and detail-oriented professional with proven expertise at the United States Postal Service, enhancing mail processing accuracy and customer satisfaction. Skilled in problem-solving and cash handling, I streamlined operations and trained new employees, ensuring compliance with postal regulations while delivering exceptional service. Committed to maintaining high standards in fast-paced environments.
Experienced with sorting and organizing mail efficiently to ensure timely delivery. Utilizes strong organizational skills to maintain orderly mailrooms and streamline processes. Knowledge of postal regulations and procedures to ensure compliance and accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
United States Postal Service, USPS
11.2015 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Obtain signatures from recipients of registered or special delivery mail.
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
- Transport mail from one work station to another.
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
- Keep money drawers in order, and record and balance daily transactions.
- Register, certify, and insure letters and parcels.
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
- Receive letters and parcels, and place mail into bags.
- Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
- Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
- Feed mail into postage canceling devices or hand stamp mail to cancel postage.
- Cash money orders.
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
Office Technician
B.A.L Enterprise LLC
02.2016 - 09.2023
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
Education
High School Diploma -
Dr. James J. Hogan High
Vallejo, CA06-1997
Skills
- Problem-solving skills
- Accuracy and precision
- Work independently
- Handling and sorting mail
- Customer service
- Post office operations
- Distribution services
- Mail distribution
- Regulatory compliance
- Interpersonal communication
- File organization
- Data entry proficiency
- Cash handling
- Multitasking Abilities
- Inventory control
- Labeling and packaging
Certification
- Certified Passport Agent
- Microsoft Office
Timeline
Office Technician
B.A.L Enterprise LLC
02.2016 - 09.2023
Mail Processing Clerk
United States Postal Service, USPS
11.2015 - Current
High School Diploma -
Dr. James J. Hogan High
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