QUANITA DIXON
El Paso
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
16
16
years of professional experience
Work History
Information Technology Technician - Acute
Peak Behavioral Health
08.2018 - Current
- Provided basic diagnostic evaluation and troubleshooting
- Initiated necessary equipment repairs such as replacing hard drives and memory.
Supply Specialist
US Army
06.2012 - 09.2017
- Oversaw property book maintenance, ensuring timely completion
- Trained/cross-trained new service members for deployment
- Managed $400 million worth of inventory, utilizing GCSS-Army and PBUSE
- Deployed to Djibouti Africa (01/15/15 - 09/15/15): Supervised supply room, managed property, and inventoried equipment with zero losses
- Youngsan, Korea (11/12/12 – 11/12/13): Oversaw clothing funds exceeding $15,600 for over 100 service members.
Technical Support Agent/Call Center
IBM Atlanta
05.2010 - 05.2012
- Maintained documentation for each incident or request
- Responded to and resolved inquiries and requests for assistance with IBM systems.
Field Service Technical Representative
Qualexserv Natchez
04.2008 - 05.2010
- Provided technical assistance to engineers, contractors, and end users
- Assisted end users and specifying entities with product specifications and code approvals.
Education
Master's Degree - Homeland Security
American Military University
06.2017
Bachelor's Degree - Information Technology
University of Southern Mississippi
12.2004
High School Diploma -
Natchez High School
06.2000
Skills
- Hardware Installation
- Virtualization Technologies
- Network Administration
- Mobile Device Management
- Device configuration
- Help Desk Operations
- Network Troubleshooting
- End-user support
- Remote Support
Accomplishments
- Resolved product issue through consumer testing.
- Achieved a successful completion by completing phone conversion with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Otherqualifications
A+, Security+, Network+, CCNENT, CCNA, MCSA – In progress, Cyber Policy and Practice in National Security (2017), Advanced Cybercrime Analysis (2017), All versions of Microsoft Office: Excel, Word, Access, Publisher, Outlook, PowerPoint., Office Machinery: Proficient with All Office Machinery., Computer Software/Hardware: Proficient with software installations and utilizations; Ability to use all computer hardware., Army Commendation Award, Army Achievement Award, Warrior Transition Battalion Coin of Excellence
Timeline
Information Technology Technician - Acute
Peak Behavioral Health
08.2018 - Current
Supply Specialist
US Army
06.2012 - 09.2017
Technical Support Agent/Call Center
IBM Atlanta
05.2010 - 05.2012
Field Service Technical Representative
Qualexserv Natchez
04.2008 - 05.2010
Master's Degree - Homeland Security
American Military University
Bachelor's Degree - Information Technology
University of Southern Mississippi
High School Diploma -
Natchez High School
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