Taheerah Spencer
Mobile Notary
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Certified Notary Signing Agent
Self-employeed
08.2019 - Current
- Checked documents and identifying credentials for all parties.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Examined documents for accuracy, completion and compliance before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
Community Support Representative
UBER TECHNOLOGIES
09.2016 - 10.2019
- Supported members questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with 75 members per day to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize members support delivery.
- Recommended solutions to complex situations through research and critical thinking and handled escalated customer issues for enhanced support.
Customer Service Specialist
JAMES HARDIE BUILDING PRODUCTS
03.2012 - 11.2015
- Delivered exceptional customer service to 50+ customers per day by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ran reports and supplied data to fulfill customer report requirements.
- Tracked orders and notified customers of status or potential delays
Education
Associate of Arts - Business Management
ROBERT MORRIS UNIVERSITY
Chicago11.1993
Skills
- Salesforce and Jira Software Expert
- MS Office Expert
- Type 65 wpm
- Complaint resolution
- Policy Investigation
- Effective oral and written communication
- Process improvement specialist
- Cross-functional team collaboration
- Self-directed
- SAP and AS/400 system knowledge
Timeline
Certified Notary Signing Agent
Self-employeed
08.2019 - Current
Community Support Representative
UBER TECHNOLOGIES
09.2016 - 10.2019
Customer Service Specialist
JAMES HARDIE BUILDING PRODUCTS
03.2012 - 11.2015
Associate of Arts - Business Management
ROBERT MORRIS UNIVERSITY
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