QUANNITA TATE
RANCHO CUCAMONGA,California
Summary
Personable Medical Assistant with 20 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering a thorough understanding of the medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. A motivated professional employee offering three degrees in healthcare and five years of running a business within the life insurance industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant LVL 2
Kaiser Permanente
Fontana , CA
08.2005 - Current
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained a thorough knowledge of medical treatments and procedures.
- Reported liabilities and risk management concerns to the supervisor for review.
- Organized timely and accurate referrals to help patients obtain healthcare services and access available resources.
- Participated in community outreach events focused on educating individuals about healthcare options available in the area.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best possible care.
- Approached customers and engaged in conversation using practical interpersonal and people skills.
- Identified the needs of customers promptly and efficiently.
- Completed group projects, working smoothly with others.
- Answered high-volume calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified potential areas of improvement within the organization's processes regarding patient care.
- Collaborated with clinical and administrative staff to meet patient needs.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Exhibited confidence to work exceptionally well under pressure and with various physicians of different temperaments.
- Conducted inventory of supplies regularly.
- Organized supply room and ordered supplies and equipment.
- Communicated effectively with other healthcare professionals regarding patient care plans and progress reports.
- Handled emergencies calmly and efficiently.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies, and disposing of waste.
- Analyzed patient chart data and identification to verify accurate information.
- Recognized by management for providing exceptional customer service.
Insurance Agent
People Helping People Agency
Riverside, CA
06.2014 - 07.2019
- Participated in continuing education courses to stay current on industry trends and regulation changes.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Remained current on industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Provided customers with information regarding plan features, pricing, and availability.
- Sought out new clients and developed clientele by networking to find new customers.
- Pursued new clients through various marketing strategies to grow an existing portfolio of policyholders.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Conducted in-home and group presentations to explain policy guidelines and benefits to clients and families.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Calculated premiums and established payment methods, received customer payments and issued receipts.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Engaged customers and provided a high level of service by carefully explaining the details of documents.
- Leveraged industry trends to shape solutions and approaches.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Provided training sessions for the business team on new software systems used in business operations.
- Speaker at events of over 500 attendees.
- Speaker on women's conference calls for the entire company.
- Planned and delivered training sessions to improve team functionality.
- Provided coaching and mentoring to team members regularly.
Education
MBA - Business Administration
Colorado Technical University
Colorado Springs, CO03-2024
Bachelor of Science - Business And Healthcare Management
Colorado Technical University
Colorado Springs, CO10-2022
Associate of Science - Healthcare
San Joaquin Valley College
Rancho Cucamonga11-2003
Skills
- Patient Flow Management
- Patient Scheduling
- Data Entry
- Patient-Focused Care
- Medical Procedure
- Medical Terminology
- Calm and Level-Headed Under Duress
- Professional Bedside Manner
- Quick Problem Solve
- Analytical Decision-Making Skills
- Complex Problem-Solving
- Compassionate
- Customer Service
- Adaptable
- Clinical Application
- Communication skills
- Inventory and Supply Management
- Team driven
- Conflict Resolution Abilities
Affiliations
- Journaling
- Avid Reader
- Organizing
- Hiking
Accomplishments
- Dean's List for Honors
- Professionally invited to be associated with the Honors Society.
- Awarded achievement of all A's multiple times while at CTU.
- Achieving a place in the 90's club in the Department of Family Medicine at Kaiser Permanente
- Safety Champion role within Family Medicine at Kaiser Permanente
- A part of the UBT committee within the Family Medicine Department achieving a level five by the end of December 2023
- Nominated by my manager for the AIA project within Family Medicine
Certification
- CPR/BLS Certified
Languages
English
Full Professional
More About Q
CucamongaCucamonga
- Charity Events for Susan G. Komen Foundation within the PHP Agency.
- C.A.T.S Walk/Run "Victory for Victims"
- Juneteenth Event within the Kaiser Permanente Organization in the Family Medicine Fontana Kaiser Department, 2023
- Philanthropist - promoting, donating, and providing resources to those that are in need through the FreshNu Foundation, LLC
- Keynote Speaker in 2016 for Positive Women Meet Up, LLC
References
References available upon request.
Timeline
Insurance Agent
People Helping People Agency
06.2014 - 07.2019
Medical Assistant LVL 2
Kaiser Permanente
08.2005 - Current
MBA - Business Administration
Colorado Technical University
Bachelor of Science - Business And Healthcare Management
Colorado Technical University
Associate of Science - Healthcare
San Joaquin Valley College
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