Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quantaesha Reddick

Greenville,NC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Member Advocate

Maxor Plus
Greenville, NC
01.2023 - 04.2024
  • Provided guidance on insurance policies and procedures to members.
  • Assisted members with understanding their benefit plans and coverage options.
  • Resolved member complaints efficiently and effectively.

Benefits Specialist

United Healthcare
Greenville, NC
06.2021 - 12.2022
  • Assisted employees with enrolling in benefit plans and explained plan options.
  • Reviewed eligibility for medical insurance coverage and other benefit plans.
  • Coordinated benefits processing, including enrollments, terminations and claims.

B2B Sales Representative

Verizon
Greenville, Ver
09.2017 - 05.2021
  • Identified potential customers and developed strategies to target them effectively.
  • Prepared sales presentations, proposals, contracts and other documents for customers.
  • Negotiated contracts with clients to ensure maximum profitability.
  • Generated reports using data analysis tools such as Excel spreadsheets or Salesforce software.
  • Monitored customer satisfaction levels by conducting surveys or collecting feedback from clients.

Education

High School Diploma -

Southside Highschool
Chocowinity
06-2016

Skills

  • Healthcare knowledge
  • Claims Processing
  • Benefits Explanation
  • Cold-calling
  • CRM Software
  • Task Prioritization
  • Service Upselling
  • Sales strategy

Timeline

Member Advocate

Maxor Plus
01.2023 - 04.2024

Benefits Specialist

United Healthcare
06.2021 - 12.2022

B2B Sales Representative

Verizon
09.2017 - 05.2021

High School Diploma -

Southside Highschool

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Quantaesha Reddick