Quantavius McDougall
Saint Cloud,FL
Summary
Dedicated U.S. Army Veteran pursuing a challenging role within a forward-thinking company to build a lasting and impactful career. Knowledgeable bringing over years of experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
3
3
years of professional experience
8
8
Certification
Work History
Network Communications Systems Specialist
United States Army
Fort Cavazos, Texas
08.2020 - 12.2023
- Troubleshooted hardware and software issues for users across multiple platforms.
- Provided support to end-users on a variety of technical topics, including system installation and configuration.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Utilized virtualization technologies such as VMWare to improve resource allocation efficiency.
- Resolved network connectivity issues for both local area networks and wide area networks.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Configured hardware devices and software settings to optimize network performance.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Implemented security policies in compliance with organizational standards.
- Created and updated technical documentation for network installations and changes to existing installations.
Education
Renewable Energy and Communications Tower Technician Program -
Airstreams Renewables, Inc.
12.2023
Associates of Arts -
Valencia Community College
12.2021
High School Diploma -
Lake Nona High School
05.2017
Skills
- Technical Troubleshooting
- Hardware Configuration
- System implementation
- Maintenance
- Mechanical
- Cross-Functional Collaboration
- Electrical
- Network Administration
- Team Player
- Training and mentoring
- Critical Thinking
Certification
- ARI Renewable Energy and Communications Tower Technician Program
- Authorized Climber and Rescue and ID Card
- Level 1 Crane Rigging
- American Red Cross First Aid/CPR/AED Card
- Fasteners, Torque and Tension
- OSHA 10 Hour Construction Safety Card
- Telecommunication Basics
- Electrical Safety
- RF Safety Awareness Card
- Crane Signalperson
- Active Security Clearance/SCl
Accomplishments
- Army Achievement Medal
- Army Good Conduct Medal
- National Defense Service Medal
- Army Service Ribbon
- Overseas Service Ribbon
Timeline
Network Communications Systems Specialist
United States Army
08.2020 - 12.2023
Renewable Energy and Communications Tower Technician Program -
Airstreams Renewables, Inc.
Associates of Arts -
Valencia Community College
High School Diploma -
Lake Nona High School
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